Now Hiring: Customer Success Engineer For Files.com, an Enterprise Secure Cloud Storage and Automation Service

Location: Work From Your Home on a Remote-First Team at a Hybrid Remote Company (USA only)

World Class Pay and Benefits

Starting Salary for a Customer Success Engineer at Files.com is $100,000 per year. We offer raises and equity as you grow in the organization.

In-House Training: We will teach you everything you need to know to be an effective Customer Success Engineer. And you'll earn your full rate of pay for all training time.

Amazing Team and Peer Support: Our Customer Success team is one of the most tight-knit groups at the company. Everyone enjoys working together on Zoom every day.

Big Company Benefits: You'll get full πŸ₯ Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), πŸ’° 401(k) with generous matching, πŸŽ„ 11 Company Holidays per year, and πŸ– 20 PTO/Vacation days.

Brand New Laptop and $1,000: Upon signing, we'll send you a brand new πŸ’» Apple laptop as well as $1,000 to outfit the rest of your home office with things like a monitor, webcam, keyboard, and mouse.

100% Remote Opportunity

The Files.com Customer Success team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.

We are very excited that COVID-19 restrictions have been lifted and we have fully resumed company travel. πŸŽ‰

About Files.com

Files.com is an enterprise secure file transfer & automation app with over 1,600 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

In this role, you will be:

  • Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication). You'll work with our customers to get a full technical resolution of any issues they may have.
  • Conducting training events and webinars for customers (one-to-many communication).
  • Developing content to help our customers succeed. This is things like training videos, written documentation content, sample code, blog posts, and email announcements.
  • Onboarding and training new customers.

Ready To Up-Level Your Career?

We would like you to write a cover letter telling us why this opportunity speaks to you. Please specifically cover the following things in your letter:

  • Provide links to any technical content that you have created, such as blog posts, example code, documentation, or videos.
  • What personal traits make you a good candidate for this position?
  • Give examples of organizations that do Customer Success well.
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A Culture of Building Things

As a Hybrid-Remote company, we offer many positions as full-time remote (Work From Home), but Sales and Marketing positions are in-office.

β€œThat's the culture here. Everybody builds things.”

- Martyn Garcia, Engineer at Files.com

Our employee benefits
at a glance

We want you and your family to live longer, healthier, and happier lives. Providing our employees with top-tier benefits leads to improved productivity, long-term retention, and better decision making, so that's what we do.

Categories:

High Starting Salaries

As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.

Performance-Based Raises

We reward our high performers for one simple reason: they've earned it.

Equity Option Grants

As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.

401(k) With Generous Employer Match

Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.

Starting Bonus

New Hires receive a $1,000 starting bonus. No strings attached.

Company-Issued MacBook Pro

You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.

Legal Assistance

Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.

Employee Assistance Program

We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.

β€œIt's really about being able to work with really smart people on really interesting problems and feeling like you're actually contributing to something big.”

- Gabe Purrenhage, Infrastructure Lead at Files.com