Back to Files.com ⤴︎

Now Hiring: Infrastructure / DevOps / SysAdmin Engineer For Files.com, a Enterprise Secure Cloud Storage and Automation Service

Location: Work From Your Home for our All-Remote Company (USA only)

Have you built and managed large cloud server deployments that have seen real production usage? Are you an expert at automation tools like Chef, Consul, Terraform, and Vault? Do the concepts of immutable infrastructure or DevSecOps call out to you?

If so, we’d like you to learn about Files.com!

Files.com operates dozens of services over 150+ cloud server in 10 AWS regions. We rely on our ever-growing infrastructure team to keep those services running smoothly and securely.

About Files.com

Files.com is an enterprise secure file sharing & automation app with over 1,500 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

We are a hybrid Remote-First and In-Office company, with certain teams being primarily located in-office and other teams being primarily located remote (work from home).

We’re Bootstrapped, Profitable, and Recently Became Backed by Growth Equity

Files.com was bootstrapped by our founder and has been profitable since its founding in 2010.

We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

We Are A Hybrid Remote-First and In-Office Company

We have invested heavily in Remote Work (work from home) since before COVID-19.

We believe that different people have different work preferences and the best way to have access to the widest talent pool is to offer both in-office and full-time remote positions.

To make this culture work cohesively, we have certain teams that are remote-first, and other teams that are primarily based in an office.

In either case, we are still big believers in traveling for regular in-person meetings with your team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

We think that these in-person meetings are vital to the success of a remote team.

We have paused travel temporarily due to COVID-19, but we look forward to resuming travel this year.

You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

About the Role

You’ll be working with our existing deployments of Chef, Vault, Consul, Docker, Ansible, ELK, Grafana, Statsd, Asterisk, MySQL, Redis, Memcached, Zeromq, Puma, Gitlab, and many other exciting open source systems.

Of course, you’ll also have the freedom to deploy something else if it gets the job done.

As a member of our infrastructure team, your work will be mostly project-based, but will also involve being part of an on-call rotation for the systems you maintain. (Generally there are not many after hours incidents.)

Examples of Projects our Infrastructure Team Tackles:

  • Building zero-downtime failover from one AWS region to another for complex web applications.

  • Securing our network using tools like Terraform and Vault.

  • Deploying and managing internal services for things like LDAP, VPN, and telephone.

  • Managing our AWS infrastructure that includes dozens of VPCs, S3 buckets, etc.

  • Designing and building our sophisticated monitoring stack and app uptime alerting.

  • Contributing to the codebase of our home-built FTP and SFTP server software that runs the FTP/SFTP interfaces of Files.com

  • Maintaining our complex system of allocating dedicated IPs to Files.com customers and keeping those IPs highly available even across server/AZ migrations.

Minimum Qualifications:

  • 5+ years of directly applicable experience.

  • Experience managing large cloud server deployments that have seen real production usage.

  • Experience building distributed, failure-resistant architecture, including disaster recovery, backups, failover, etc.

  • Significant experience working with GNU/Linux servers, including a complete understanding of the command line, /proc, services, processes, virtual memory, etc.

  • Experience diagnosing and resolving problems in mission-critical environments.

  • Comprehensive understanding of networking concepts (layers, firewalls, DNS, VPN, etc) and how to build secure infrastructure and an awareness of common server security vulnerabilities.

  • Proficiency with configuration management tools, such as Chef or Puppet, and fluency with at least one major scripting language.

Preferred Qualifications:

  • Experienced programmer capable of writing code in at least 2-3 major programming languages.

  • Contributions to major open source projects.

  • Familiarity with large scale monitoring and analysis systems, such as ELK or Splunk (we use ELK).

  • History managing a large database at scale (we use MySQL).

  • Experience with the advanced features of public cloud platforms such as AWS or Azure (we use AWS).

  • Experience working on a remote team.

Our Core Beliefs

Here are just some of our Core Beliefs:

We believe that the best Engineers tend to be polyglots with a wide variety of programming language experience. We don’t hire for specific programming language skills, but rather look for engineers who are fluent in several programming languages. We want our staff to be adaptable and ready to evolve to what’s next.

We believe in using the right tool for the job. Our core applications are built in Ruby, JavaScript, Java, C++, and PHP. We use Rails, React, Chef, Qt, Jenkins, Github, Honeybadger, CircleCI, Maven, AWS, MySQL, Redis, Memcached, Haml, Sass, and many other exciting open source systems. We don’t want to get stuck in the trap of using a language or a tool just because “that’s how it’s done around here.”

We believe that open-source only works if companies give back. If you work on any open-source projects during the course of your work at Files.com, you are encouraged to submit your improvements as a pull request back to the upstream project. And if you build something from scratch while working here that’s generic and not related to our core products, we want you to release that on GitHub too. We’ll also pay your travel costs to any conference where you can get a speaking gig.

We believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day.

Salary, Pay, and Benefits

Files.com offers industry-leading salaries based on experience combined with unparalleled flexibility and other benefits to secure top talent.

You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. Go have fun. Don’t work all the time.

We will provide you a laptop and a $1,000 signing bonus to purchase a new monitor, desk, or anything else that would help build or refresh your home office.

We’ll update your salary annually based on your performance, as reviewed by your peers.

We fully pay base plan health insurance premiums (exact plan details depend on your state of residence), and we’ll pick up the tab for 75% of your spouse or dependents if they wish to join your chosen plan. We want your family to be healthy.

Ready To Apply?

Working here isn’t for everyone, but if you think it might be for you and you have the required experience, please apply right here on this page.

We’d like you to write a cover letter specific to this position at Files.com. Please make sure that it contains all of the following:

  • What is the largest network you have personally supported in production? How many servers? If cloud-based, how many regions/clouds? What automation tools did you rely on to manage such a big network?

  • What is the largest contribution you have made to open source software?

  • Are there any public repositories that you personally maintain?

  • What are your favorite tools for managing large cloud deployments?

You may also want to write about why this opportunity calls to you personally and why you see yourself as a good fit for Files.com.

Please upload your resume in PDF format.

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