Location: Work From Your Home for our All-Remote Company (USA only)
Are you a tireless advocate for the customer’s right to know exactly how software works? Is covering every feature and answering every question a goal that you cannot stop pursuing?
If so, we’d like you to learn about Files.com!
We’re looking to hire one or more technical documentation writers to help our Customer Success team achieve their goal of perfect documentation for the Files.com product family.
You’ll work directly with our product team to learn and test new features as they come out and then write comprehensive documentation that will live forever on our documentation websites.
You’ll write blog posts and email copy that announce features and platform changes.
You’ll also create tutorials, examples, and video content that educates our customers on how to use the powerful features of Files.com
Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.
Our company consists of 20 (and growing to 30 by the end of 2019) USA-based remote employees who work from home.
Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
We’re Bootstrapped, Profitable, and Growing
Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.
We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.
We Are A Remote Company
You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.
You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.
Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.
We think that these in-person meetings are vital to the success of a remote team.
About the Role
This position is part of our Customer Success team and reports to the lead of Customer Success.
We are looking for an individual who sees themselves as a customer advocate who really wants to make the process of learning our products as easy as possible.
While you will have a team around you, you are expected to be a self-starter who finds something to write about even when nothing is directly handed to you.
Bachelor’s degree or relevant experience.
At least 5 years experience regularly writing in the software or high-tech space.
Personally written a variety of documentation in the high-tech or software space.
Demonstrated ability to convey information in a concise and accurate manner.
Experienced programmer capable of writing sample code in at least 2-3 major programming languages.
Experience writing API and SDK Documentation.
Experience working on a remote team.
Our Core Beliefs
Here are just some of our Core Beliefs:
We believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire. We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.
We believe that the best way we can acquire top talent is by being an amazing place to work. Work from home, travel with the team, and surround yourself with top tier people at Files.com. Read about everything we’ve done to make working at Files.com great.
We believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day.
Salary, Pay, and Benefits
Files.com offers industry-leading salaries based on experience combined with unparalleled flexibility and other benefits to secure top talent.
You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. Go have fun. Don’t work all the time.
We will provide you a $2,500 signing bonus to purchase a new computer, desk, or anything else that would help build or refresh your home office.
We’ll update your salary annually based on your performance, as reviewed by your peers.
We fully pay base plan health insurance premiums (exact plan details depend on your state of residence), and we’ll pick up the tab for 75% of your spouse or dependents if they wish to join your chosen plan. We want your family to be healthy.
Ready To Apply?
Working here isn’t for everyone, but if you think it might be for you and you have the required experience, please apply right here on this page.
We’d like you to write a cover letter specific to this position at Files.com. Please make sure that it contains all of the following:
How many words (rounded to the nearest thousand) of documentation have you written for a technical audience?
On a Scale of 1 to 10, how well do you feel you can write for a highly technical audience of developers/coders?
You may also want to write about why this opportunity calls to you personally and why you see yourself as a good fit for Files.com.