Every Files.com site receives a unique custom subdomain that looks like <your-subdomain>.files.com. Your custom branding (including logo and colors) is visible throughout the entire Files.com experience, including logging in and accessing public pages like inboxes and share links.

You can take your site customization a step further by setting up a completely custom domain such as files.your-company.com, which removes all traces of Files.com branding.

Even when you add a custom domain for your site, your custom subdomain still works to access your site.

A custom domain has no adverse effects on your site. It can affect the transmission speed of international file transfers when using our Regional Storage or our Regional Data Routing features.

Benefits of a Custom Domain

A custom domain provides clearer digital branding. Your users see a consistent and familiar domain in their browsers, emails, and marketing materials, which helps with trust and brand recognition.

Our flexible SSL/TLS management options for your custom domain let you choose how to manage your certificates. You can continue to delegate certificate management to our built-in automated processes, or retain management of your own certificates.

A custom domain also provides dedicated IP addresses for your site. Dedicated IP addresses make it easier to configure IP-based firewalls for access to and from your Files.com site.

Customers use custom domains to reinforce their brand, work around corporate firewalls that block generic file-sharing platforms, unlock Files.com features that require a custom domain (dedicated IP addresses, SFTP-only insecure cipher support, custom namespaces), present multiple brands or subsidiaries on one site, and migrate from an old domain to a new one without disrupting existing workflows. See Custom Domain Use Cases for examples of each.