Networking & Performance

Files.com is a cloud native platform and all services are provided as SaaS (Software as a Service). The global cloud platform lets organizations securely transfer and store files using regional infrastructure for performance, reliability and scalability.

There are 2 main layers of the Files.com platform architecture: an application layer and a storage layer. Users and systems connect to the application layer through the web, APIs and SDKs, or file transfer protocols. For protocol-based file transfer, access to the storage layer occurs only through the application layer. The application layer also performs authentication and authorization for sessions. The application layer is responsible for directing traffic to the appropriate regional servers for Regional Storage and Regional Data Routing.

The storage layer is where files are actually stored and retrieved. Within the storage layer, your files can exist on Remote Servers, private or on-premise servers via the Agent, or within Files.com's native storage. Amazon S3 is the storage provider for secure, regional cloud storage used for Files.com native storage. Each region of the Files.com native storage uses fixed storage URLs that do not change over time and are used only by Files.com. Networks that restrict access to online file services must allow access to these storage URLs for transfers to succeed.

To use the Files.com platform, users or systems connecting to Files.com require access for the IP addresses, hostnames used by Files.com, and the appropriate network ports to support the method of access. Devices connecting to your site will either access dedicated IP addresses or the Files.com owned IP range. Organizations who need to configure a secure web gateway with a deny-first configuration can select which hostnames to allow outbound access to, depending upon the features that are in use. Web, API, SDK or client application traffic uses network port 443, while protocol-based file transfer requires access to other network ports.