Overview

Files.com treats security as the foundation of the platform. During due diligence, your team needs to evaluate the company providing the service, the security program behind it, and the responsibilities your organization retains when using it.

The Shared Responsibility Model distinguishes Files.com's operation of the platform from your configuration and use of it. Independent audits provide evidence about the service's controls; they do not replace your team's decisions about permissions, identity management, data location, retention, and connections to other systems.

Files.com's Information Security Program governs the platform and internal operations. Assess that program alongside your organization's requirements, and use Document Requests to obtain the available evidence for your review.