Security & Compliance

Shared Responsibility Model

Files.com operates a Shared Responsibility Model for platform security and compliance. The model defines which controls and obligations Files.com handles, and which remain with you.

This division protects the Confidentiality, Integrity, and Availability (CIA) of your data. Files.com provides the secure infrastructure, tooling, and platform features. You configure and use those tools to meet your specific compliance and security goals.

Files.com Responsibilities

Files.com secures and operates the platform infrastructure, including:

Physical security of data centers and hardware
Software, networking, and compute layers
Platform availability, uptime, and performance
Internal security controls and continuous monitoring
Delivery of tools for secure access, storage, sharing, and audit logging
Reliability and functionality of the security features we provide

Customer Responsibilities

You are responsible for how Files.com is configured and used, including (but not limited to):

File and folder permissions
User provisioning, deprovisioning, and training
SSO / LDAP configuration and settings
Storage location selection
Public sharing, expiration, and deletion settings
IP whitelisting and country-based access restrictions
Encryption options (e.g., PGP/GPG on supported plans)
Virus scanning, content classification, and DLP controls
Governance and compliance configuration
Automation and integration with remote systems
Session timeout, SSL configuration, and security policies

Files.com gives you a high level of control over these settings. Configure your site to match your internal security, legal, and compliance requirements.