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Outbound Email Settings

Your site includes settings that allow you to customize how emails from Files.com are generated.

Customizing Welcome Emails

By default, new users are sent a welcome email when they are added to your site. Site administrators can change the Welcome emails setting to disable this behavior and have several other options to customize the welcome email.

Email From Address

Emails are sent with a from address to indicate the sender. To be SPF and DMARC compliant, the From address needs to be an address actually related to the sending email server.

Files.com will set the From address to no-reply@files.com, because the mail is being sent from a Files.com mail server.

Email Reply-To Address

Site administrators can customize the Email notifications reply to address setting to indicate the address that receives replies. If this address has not been set, Files.com will use the main site contact email address as the reply-to address, except when the email is also being sent to that same address.

Some mail servers will reject any message sent to the same email address as the Reply-To address. To prevent this, Files.com will not set a Reply-To address when it would match the address the mail is being sent to.

Custom SMTP

To customize the From field, as opposed to just Reply-To, your site must send mail using your own mail server using SMTP. You will need to provide a username and password that corresponds with the account on your mail server that you want to use, and it must accept SMTP connections (mail server outbound) connections from our public IPs.

As part of enabling Custom SMTP, you can specify the email address and name used for the From field in outbound emails. Custom SMTP, if configured, will be used for all mail that comes from your site.

Check your email service provider's requirements for the hostname, authentication, port, and SSL mode. Port 587 usually uses STARTTLS with Require SSL (Explicit); port 465 usually uses TLS from connection start with Require SSL (Implicit). A port number alone does not require encryption. The Custom SMTP encryption settings explain all four modes, the default's initial unencrypted fallback, and why a verified STARTTLS connection automatically changes Use If Available to Require SSL (Explicit). If you have problems connecting, confirm that your mail server supports the selected mode and permits the connection.