Dropbox

A Dropbox connection can represent one person's files or the root of a Business team. Choose that scope when staff or a partner keep working in Dropbox while Files.com collects or delivers their files. A Mount exposes those working files through Files.com; a Sync transfers a separate copy for collection, delivery, or migration.

Use the connector for content that needs to remain in Dropbox. For a new storage location behind recurring file transfers, we recommend Files.com Native Storage or dedicated cloud storage. Dropbox's request limits and naming rules remain part of the connected workflow.

Personal and Team Access

Select Dropbox when adding a Remote Server, then authorize it through Dropbox's OAuth sign-in. An existing browser session can select the account automatically. Confirm the intended account before approving access; use the account-switching and re-authentication guidance when changing it.

For Dropbox Team folders, the connection choice determines the browsing scope:

The Dropbox identity supplies remote access. Files.com folder permissions separately govern users working through a mount. Choose a team connection deliberately when the workflow needs team-wide content, rather than assuming every personal connection exposes the same folders.

Uploads and Delivery

With Buffered Uploads set to Automatic, Files.com receives Dropbox uploads before forwarding them in the background. This lets clients finish independently of Dropbox's receiving speed and request limits. A completed buffered upload confirms receipt by Files.com; delivery results establish whether it has arrived in Dropbox.

Files.com refreshes OAuth access tokens automatically while Dropbox's authorization remains valid. If access is revoked, the account becomes unavailable, or Dropbox requires a new sign-in, restore that authorization and re-save a disabled connection before checking its next operation.

File Names and Transfer Results

Dropbox is case insensitive. Files or folders whose names differ only by capitalization identify the same destination, so transfers from case-sensitive storage can overwrite files or merge folder contents.

Dropbox also restricts file names and certain file types. For a Sync that cannot transfer an item, inspect its Sync log and External Logs rather than assuming every source item reached Dropbox. The remaining files can continue transferring. Use include/exclude patterns to exclude items the workflow does not need to deliver, or correct their names before transfer. The restricted-character reference explains naming differences between systems.