Customer Support Engineer
A CULTURE OF BUILDING THINGS
As a Hybrid-Remote company, we offer many positions as full-time remote (Work From Home), but Sales and Marketing positions are in-office.
"Files is a great place to work if you really love learning. You'll have constant hands-on exposure to new technologies and new features."— Elizabeth Langill, Lead Customer Support Engineer at Files.com
OUR EMPLOYEE BENEFITS AT A GLANCE
We want you and your family to live longer, healthier, and happier lives. Providing our employees with top-tier benefits leads to improved productivity, long-term retention, and better decision making, so that's what we do.
High Starting Salaries
As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.
We reward our high performers for one simple reason: they've earned it.
Equity Option Grants
As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.
401(k) With Generous Employer Match
Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.
New Hires receive a $1,000 starting bonus. No strings attached.
Company-Issued MacBook Pro
You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.
Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.
Employee Assistance Program
We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.
“It's really about being able to work with really smart people on really interesting problems and feeling like you're actually contributing to something big.”— Gabe Purrenhage, Infrastructure Lead at Files.com
“There's a lot of focus on building interpersonal relationships with each other.”— Daniel Moomey, Account Executive at Files.com
“I get to do the technical work that I want to do and I get to work with brilliant people.”— Dale Busse, Engineer at Files.com
“I feel like my ideas are valued.”— Long Dao, Engineer at Files.com