Troubleshooting Automations (v1)

An Automation v1 can fail for every file in a run or only some files, leaving the rest transferred successfully. The Automation logs record the errors to investigate. If automatic retries are enabled, Files.com reruns an Automation after Failure or Partial Failure; retries are off by default.

For the v2 beta, use Troubleshooting Automations v2, which covers node inputs, branches, and error paths.

The following pages cover the most common causes of Automation failures:

• Race Conditions with Automations
• Rate Limit Throttling
• Same Size Files When Copying
• Folders Containing Large Number of Files
• Source Not Found
• Destination Exists
• Using Wildcards Incorrectly
• Zero Byte Size Files
• Timeout Errors or Network Issues
• Automation Is Owned by Non-admin User Error