When you entrust your mission-critical data to Files.com, security isn’t an afterthought—it’s the foundation of everything we do.

We’ve built our platform to uphold the highest standards of confidentiality, integrity, and availability.

With track record of zero breaches ever, independently verified controls, and resilience built into every layer, Files.com delivers the confidence enterprises demand.

The Files.com Security Promise

At Files.com, we don’t just provide a platform—we act as an extension of your security team. Every feature, system, and workflow is designed with one goal: keep your data safe without slowing your business down.

• Zero breaches: Over 15 years in production with no compromises.
• Audited by respected 3rd parties: SOC 2 Type II, PCI DSS Level 2, CSA STAR, CAIQ v4.
• Proven trust: HackerOne bug bounty program running since 2016, no known vulnerabilities.

Our customers recommend us to boards, regulators, and auditors because we treat every deployment like our own reputation is on the line—because it is.

Information Security Program

Our security program is CISO-led, board-reviewed, and aligned to the COBIT 5 risk framework. Controls are anchored in SSAE-18 SOC 2 Type II trust services criteria, and extended with attestations including PCI DSS, CSA STAR, and CAIQ.

We support compliance with HIPAA, GDPR, ITAR, CJIS, and more under a clear Shared Responsibility Model, giving enterprises confidence that Files.com’s controls integrate seamlessly with their own.

Four principles guide our program:

• Defense in Depth: Multiple layers of infrastructure, application, and personnel safeguards.
• Zero Trust Everywhere: Every connection verified; access always least-privilege.
• Shared Success: Security is a board-level KPI, reviewed weekly at the executive level.
• Transparency: Audit reports, pen-test summaries, and policies available under NDA.

Independent Assurance & Testing

We believe external validation is the foundation of trust.

• Multiple third-party penetration tests annually, scoped beyond the OWASP Top 10 to include business logic and abuse scenarios.
• One of the first SaaS MFT vendors to launch a public HackerOne bug bounty program (active since 2016).
• Full assurance artifacts—SOC 2 reports, PCI AOC, pen-test letters, CAIQ responses—available under NDA.

This relentless testing culture ensures customers benefit from the highest security maturity in the industry.

Secure-by-Design Architecture

Cloud Infrastructure

Files.com is delivered 100% as SaaS, hosted on Amazon Web Services. We operate in seven global regions plus a dedicated disaster recovery region, each spread across multiple availability zones.

• File contents stored in Amazon S3 with AES-256 encryption.
• Metadata in multi-AZ Amazon Aurora and self-hosted Elasticsearch.
• Microservices architecture written in Go, Java, Ruby, Python, and JavaScript.

Network Segmentation & Zero Trust

• Default-deny security groups, managed via Terraform.
• No public SSH; short-lived credentials stored in HashiCorp Vault.
• Outbound traffic tightly proxied and restricted.
• All access logged, retained for 7+ years, stored in WORM format.
• Published public IP ranges for secure allow-listing.

Data Protection & Privacy

• Encryption in transit (TLS 1.2/1.3) and at rest (AES-256).
• Role-based access controls, path-scoped permissions, SAML/Okta SSO, mandatory MFA.
• Seven data residency zones to meet local compliance mandates.
• No mining, scanning, or resale of customer data.

Secure Development Lifecycle

Security starts at the code level.

• Separate development, staging, and production environments.
• No test data in production.
• GitLab Ultimate CI/CD with static analysis, dependency scanning, container checks.
• Peer-reviewed Terraform commits for infrastructure changes.
• Same-day remediation of critical vulnerabilities; automated patching across OS and libraries.
• Continuous scanning with AWS Security Hub, GuardDuty, Nessus, and independent monthly scans.

Operational Resilience

Our platform is engineered for business continuity:

• Multi-AZ tolerance: proven to withstand regional outages with zero impact.
• BC/DR testing annually: RTO of 15 minutes; RPO = 0 (no data loss).
• Workforce continuity validated under COVID-19 stress with no disruption.

File Flow Reliability

• Chunked, resumable transfers with SHA-256 integrity checks.
• Idempotent operations prevent duplication.
• Automated retries with exponential backoff.
• Archive-based automation replay via API or UI.
• Over 1 billion file transfers processed annually with >99.99% success rate.

Incident Response & Communication

Security Operations runs 24×7, with clearly defined severity levels, RCA, and post-mortem documentation. All employees are trained annually in incident response.

Our customer communication process is aligned to regulatory obligations. Importantly: Files.com has never had a breach.

Vendor & Third-Party Risk

We treat every vendor relationship as an extension of our own security posture:

• Vendors risk-tiered on onboarding and reviewed annually.
• Security clauses embedded in all critical provider contracts.
• SOC 2 reports reviewed as part of diligence.
• AWS is our sole IaaS provider; we intentionally avoid cascading fourth-party dependencies.

Continuous Improvement

Security is not static. We track and review key metrics weekly, including:

• Vulnerability mean time to remediate (MTTR).
• Patch latency.
• Pen-test closure rates.

Input from our Customer Advisory Board helps shape roadmap priorities, ensuring Files.com continues to exceed enterprise requirements.

Bottom Line

Files.com offers risk mitigation as a service: a modern file orchestration platform with a zero-breach record, audit-ready compliance, and resilience built into every layer.

From encryption and zero trust architecture to independent validation and 24×7 monitoring, every decision we make centers on protecting your data and your trust.

With Files.com, security isn’t just a feature. It’s a promise.