If you are using wildcards in the folder paths, make sure that the matching patterns are properly applied.

For example, if you want to copy all files and folders under the folder Partners/Invoices/ and the Folder path is set as Partners/Invoices/ in the workflow, then the automation will only copy files under sub folders of the Invoices folder. It won't copy files which are contained in the Invoices folder. In this case, include wildcard patterns and use * or ** accordingly.

If the Folder path is on a Mounted Folder or Remote Server, using * or ** to include subfolders is only supported in Automations triggered by file actions. In other trigger types, this will result in the error: Globs are not supported on remote path.