Files.com is a Software-as-a-Service (SaaS) platform offering one unified application and API to manage, store, and transfer files across your organization.

Company Structure & Background

Files.com is operated by Action Verb LLC, doing business as Files.com. The company was founded in 2008 and brings over 15 years of experience in secure and managed file transfer. Our leadership team has over 100 combined years of expertise in cloud infrastructure and enterprise software.

Ownership & Governance

Action Verb LLC, a Nevada Limited Liability Company, is majority owned by affiliates of Riverwood Capital, a private equity firm focused on high-growth technology businesses.

The company is governed by a six-person Board of Directors that includes representatives from Riverwood and other shareholders.

Files.com is profitable, well-capitalized, and positioned for long-term growth. You can explore other Riverwood portfolio companies here.

Financial Security

Files.com maintains a working capital buffer sufficient to support operations through a wide range of contingencies, which are continuously evaluated through our internal risk management program.

Our financial statements are audited annually by Grant Thornton LLP. A letter attesting to the completion of our audit is available upon request.

Office Locations & Employee Presence

Headquarters: 222 S Mill Ave, Suite 800 Tempe, AZ 85281

Phone: (800) 286-8372

Visitation: By appointment only

We maintain primary offices in Austin, TX and Tempe, AZ, with a significant portion of our team working remotely. The majority of our employees are based in the United States.

Employee Count

As a matter of policy, Files.com does not publicly disclose employee headcount.

Customer & Market Position

Files.com serves over 4,000 businesses, including dozens of the world’s largest enterprises.

We do not publish customer retention rates or provide live references as a standard practice. However, for high-value prospective engagements (>$100,000 annually), we may arrange references on a case-by-case basis.

Prospective customers are encouraged to consult verified customer reviews on platforms such as G2, Capterra, and Gartner Peer Insights.

Competitive Landscape

Files.com competes with both large cloud platforms and specialized file transfer providers, including Microsoft, Google, Amazon Web Services, IBM, Oracle, and others.

Support & Training

Customers can reach our Support Team via:

• Phone: (800) 286-8372
• Email: support@files.com
• Authenticated requests through the Files.com web application

Enterprise-level support, including a named Technical Account Manager and defined SLA response times, is available as part of our Enterprise service tier.

While we do not offer a formal training program, Files.com provides:

• Unlimited access to Customer Support
• Onboarding assistance via our Customer Success Team
• Comprehensive documentation for both end users and administrators

Our team is also available to assist with proof of concept and testing during the evaluation phase.

Service Level Agreement (SLA)

For detailed information about our uptime and service commitments, please visit our Service Level Agreement page.

Legal, Insurance, & Certifications

• Pending Legal Matters: Files.com does not comment on pending or recent legal matters as a matter of policy.
• Insurance: We maintain industry-standard insurance coverage. We do not provide certificates of insurance to customers.
• W9 Form: Download our Form W9 (PDF)

Call Recordings

Files.com uses Zoom for phone and video calls. Recordings may be made for training and quality purposes. When a call is being recorded, participants will be notified and given the option to disconnect. Recordings are retained for a maximum of six months.

Internal Policies

Files.com has implemented and regularly reviews the following internal policies:

• Anti-Bribery and Anti-Corruption
• Anti-Fraud
• Anti-Slavery
• Anti-Child Labor
• Anti-Money Laundering
• Conflict of Interest
• Environmental, Social, and Governance (ESG)
• Ethical Sourcing
• Export Controls
• Third-Party and Governmental Requests
• Whistle-Blowing
• Employee Code of Conduct

Internal controls are reviewed as part of our annual SOC 2 audit. While internal policies are considered proprietary and not shared externally, customers may review our SOC 2 report under NDA.