Files.com is a Software as a Service (SaaS) platform providing one app and API through which you can manage, store, and transfer all files in your business.

Company Structure, Names, History, and Expertise

Files.com is operated by Action Verb LLC, doing business as Files.com. The company was founded in 2008 and has over 15 years of experience in the secure and managed file transfer industry. Our leadership team brings over 100 combined years of expertise in technology and cloud infrastructure.

Company Ownership

Action Verb LLC is a Nevada Limited Liability Company, majority owned by affiliates of Riverwood Capital. Files.com is governed by a six-person Board of Directors, including representatives of Riverwood and other shareholders. View the full list of Riverwood portfolio companies here.

The company is well capitalized, profitable, and growing.

Company Financial Security

Files.com is profitable, well capitalized, and maintains a working capital buffer sufficient to support operations through a variety of contingencies identified in our risk management program. We evaluate banking system risks and other macroeconomic variables as part of this process.

Our financial statements are audited annually by Grant Thornton LLP. A letter attesting to the completion of our annual audit is available upon request.

Company / Employee Location

• Headquarters: 222 S Mill Ave, Suite 800, Tempe, AZ 85281
• Phone: (800) 286-8372
• Visitation: By appointment only

While our primary offices are in Austin, TX, and Tempe, AZ, a significant portion of our team works remotely. The vast majority of employees are based in the United States.

Employee Count

As a matter of policy, Files.com does not publicly disclose employee headcount.

Competition

Files.com competes with companies such as Microsoft, Google, Amazon Web Services, IBM, Oracle, and others.

Customer Count

Files.com is trusted by over 4,000 businesses, including dozens of the world’s largest companies

Files.com does not disclose customer retention rates or provide live customer references as a standard practice. For high-value prospective engagements ($100,000+ annually), we may arrange customer references on a case-by-case basis

We encourage prospective customers to consult independent review platforms such as G2, Capterra, and Gartner Peer Insights for verified customer feedback.

Support Contact

Customers may contact the Files.com Customer Support team by phone at (800) 286-8372, by email at support@files.com, or by submitting an authenticated support request through the web application.

If you require a named support contact such as a Technical Account Manager, or a Support response time SLA, please speak to your Account Executive about upgrading to an Enterprise level of service. The Technical Account Manager contact details will be provided as part of your Enterprise agreement.

Customer Training

While we do not offer a formal training program, Files.com offers unlimited access to our Customer Support team, as well as onboarding assistance from our Customer Success team. Universally, our customers find Files.com easy to learn and our extensive documentation for both end users and administrators is very comprehensive. Additionally, our team is happy to help with proof of concept, testing, and validation during the pre sales phase.

Service Level Agreement (SLA)

Our Service Level Agreement page provides the details of our SLA.

Pending or Recent Legal Matters

As a matter of policy, Files.com does not comment on pending or recent legal matters, even if there are none.

Insurance

Files.com has industry standard insurance policies in place.

As a matter of policy, we do not provide insurance certificates for customers.

W9 Form

The W9 form is a USA tax form used to communicate the corporate structure and Tax ID number of a business. It is requested by customers and is not submitted to the IRS.

Click here to download the Form W9 for Action Verb LLC dba Files.com.

Phone and Zoom Call Recordings

Files.com uses Zoom for its phone and video conferencing system. Phone and video calls may be recorded for training and review purposes. If a phone or video call is being recorded, you will be notified of the recording and given the opportunity to disconnect. Recordings are retained for a maximum of six months.

Internal Policies at Files.com

Files.com has implemented the following regulatory policies, which are reviewed regularly:

• Anti-Bribery and Anti-Corruption Policy
• Anti-Fraud Policy
• Anti-Slavery Policy
• Anti-Money Laundering Policy
• Conflict of Interest Policy
• Environmental, Social, and Governance (ESG) Policy
• Ethical Sourcing Policy
• Third Party and Governmental Requests Policy
• Whistle-Blowing Policy
• Employee Code of Conduct
• Export Controls Policy

Employee Controls are reviewed as part of the SOC 2 Audit process. Files.com internal policies are considered proprietary information and is not provided to customers. Please reference our latest SOC 2 report for more details.