Custom Domain

Every Files.com site gets a custom subdomain that looks something like this:

<your-subdomain>.files.com

Customers can take their site customization a step further — removing all traces of Files.com branding — by setting up a completely custom domain. Something like:

files.<your-domain>.com

Files.com makes the process of setting up a custom domain easy. Note that you will need both administrator access to your Files.com site, as well as access to your account with the DNS provider for your domain (e.g. GoDaddy, NameCheap, Route 53, etc.)

Choose your custom domain

You can use any subdomain of any domain that you control. We recommend not using ftp as the first part of your domain (such as ftp.<your-domain>.com), since this will cause some browsers to improperly access the Files.com web interface.

Instead, we suggest using something like files.<your-domain>.com.

Set up a CNAME record

The first step after choosing your custom domain is to set up a CNAME DNS record with your DNS provider, pointing your chosen custom domain to your Files.com subdomain.

For example, if you’re using a certificate provided by Files.com, add a CNAME record pointing files.<your-domain>.com to <your-subdomain>.files.com.

If you’re using your own certificate (not provided by Files.com), you will instead need to point to the address found by navigating to Settings > Security > Manage SSL Certificates. For example, you may add a CNAME record pointing files.<your-domain>.com to s-<your-subdomain>.di.app.files.com.

Add your custom domain in Files.com

Next, you’ll need to log in to your Files.com site as an administrator, and add your custom domain at Settings > General > Custom Domain.

SSL certificate and dedicated IP addresses

Files.com automatically obtain an SSL certificate for your custom domain and provision two dedicated IP addresses exclusively for your site! We handle all certificate renewals to keep your certificate current and up to date. This ensures all connections to your custom domains are secure with SSL encryption.

If you prefer not to use the Files.com-provided certificate, you can use your own certificate at any time at Settings > Security > Manage SSL Certificates.

You can view your dedicated IP addresses at Settings > Security > View firewall configuration information. While we don’t guarantee that these dedicated IP addresses will never change, our Customer Success team will notify you if there was ever a need to change them.

NOTE: Custom domain and SSL certificate changes typically take effect within minutes, though in rare cases these may take up to 48 hours. You and your users can continue to access your site at your custom subdomain in the meantime without interruption.