Documentation

Incidents

An Evaluation opens an Incident when a scheduled window fails and no Incident is already open for the associated Expectation.

An Incident represents an outstanding operational problem that still needs attention.

An Incident remains open until the same window later closes as Late, a subsequent window closes as Success, or you resolve it manually.

Managing Incidents

Incidents can be resolved, acknowledged, or snoozed.

Resolving an Incident: Closes the incident and stops any further notifications.
Acknowledging an Incident: Signals to colleagues that someone is actively investigating the problem.
Snoozing an Incident: Suppresses further notifications in the Web App until a specified time.

Incidents can be viewed and managed from the Expectations detail page in the Web App. Incidents are not generated for manual-triggered windows.

Incident notifications, including email and webhook notifications, are planned for a future release.

Incidents contain the following information.

ITEM	DETAILS
Expectation	A link to the Expectation this Incident belongs to.
Status	The current state of the Incident: Open, Acknowledged, Snoozed, or Resolved.
Opened At	When the Incident was created, corresponding to when the window failure was detected.
Opened By Evaluation	A link to the Evaluation which opened the Incident.
Last Failed At	When the most recent failing evaluation occurred.
Last Evaluation	A link to the most recent Evaluation for the incident.
Acknowledged At	When the Incident was acknowledged, if applicable.
Snoozed Until	The time at which a snoozed Incident will resume, if applicable.
Resolved At	When the Incident was resolved, either automatically or manually.
Summary	A summary showing the number of matched files, the number of matched bytes, and the outcome for the criteria.