Installation

The Files.com Desktop App is available for both Windows and macOS and is the recommended app for uploading and downloading files. It also allows you to access and edit your Files.com content directly from your operating system’s file browser.

If you are deploying the Files.com Desktop App across multiple machines or managing installations centrally, see Large Scale Deployments.

Prior to Installation

The installer for the Files.com Desktop App does not automatically remove existing installations of the older v4 series of the app. To check the installed version, click the Files.com tray or menu bar icon and select About Files.com to view the version information. If version 4.x, also referred to as Desktop App v4, is present, uninstall it before installing version 6 to avoid conflicts, including confusion caused by identical application icons and potential drive letter mapping issues. If Desktop App v4 was installed by your IT administrator, contact your administrator to have it removed.

Once version 6.x or later is installed, uninstalling is not required to update to the latest version. Newer releases can be installed by selecting Check for Updates from the Files.com tray or menu bar icon, allowing the app to be upgraded in place.

Windows Installation Using the EXE Installer

Download the Files.com Desktop App for Windows. The app supports Windows 10 (64 bit, version 22H2 or later) and Windows 11.

After downloading, launch the installer file and follow the on screen instructions to complete the setup. If prompted, restart your system after installation. Once installed, the Files.com icon will appear in the system tray.

macOS Installation

Download the Files.com Desktop App for macOS. The app supports macOS 11 or later.

After downloading, open the DMG file and follow the on screen instructions. Move the app to your Applications folder, then launch it from there. Once installed and running, the Files.com icon will appear in the menu bar at the top of your screen.

Uninstalling the Desktop App

To uninstall the app on Windows, open Add or Remove Programs, locate the Files.com Desktop App, and select Uninstall.

To uninstall on macOS, open the Applications folder in Finder, locate the Files.com app, and move it to the Trash.