Installation

The Files.com Desktop App is available for both Windows and macOS and is the recommended app for uploading and downloading files. It also allows you to access and edit your Files.com content directly from your operating system's file browser.

You do not need to uninstall the app before updating it.

If you are deploying the Files.com Desktop App across multiple machines or managing installations centrally, see Large Scale Deployments.

Installing on Windows

Download the Files.com Desktop App for Windows. The app supports Windows 10 (64 bit, version 22H2 or later) and Windows 11.

After downloading, launch the EXE installer and follow the on screen instructions to complete the setup. If prompted, restart your system after installation. Once installed, the Files.com icon will appear in the system tray.

Installer Options

The Windows EXE installer includes an Options screen with a Disable UNC mount volume prefix checkbox. When checked, it prevents the app from registering a UNC network share path alongside the mounted drive. This is relevant for machines shared by multiple users. This screen does not appear during upgrades. See Multiple Concurrent Users (Windows Only) for details.

Installing on macOS

Download the Files.com Desktop App for macOS. The app supports macOS 15 or later.

After downloading, open the DMG file and follow the on screen instructions. Move the app to your Applications folder, then launch it from there. Once installed and running, the Files.com icon will appear in the menu bar at the top of your screen.

Legacy Desktop App

Desktop App v4 is the retired previous generation of the Files.com Desktop App.

Signing in through v4 no longer works on any system that can run the current Desktop App. The sign-in page offers a download link for the current version rather than a login form.

The installer removes v4 for you on both Windows and macOS. If it cannot, the Desktop App tells you that v4 is still on the machine, and someone with administrator rights has to uninstall it. That is what happens on a computer where v4 was rolled out through a large-scale deployment, so contact your IT administrator.

Uninstalling the Desktop App

To uninstall the app on Windows, open Add or Remove Programs, locate the Files.com Desktop App, and select Uninstall.

To uninstall on macOS, open the Applications folder in Finder, locate the Files.com app, and move it to the Trash.