Mobile App
The Files.com Mobile App is the iOS and Android app for accessing your Files.com site from a mobile device. Use it to browse, search, upload, and download files when you are away from the web app, and to capture photos and videos on your device and upload them directly to Files.com.
Capture and Upload Media on the Go
The app can capture photos and videos directly from your mobile device and upload them to Files.com. Captured media is then available from the web app and any other device connected to your site.
Capabilities
Browse through all your files and folders, or create new folders to stay organized. Search by name from the search bar to locate a specific file or folder.
Upload new files directly from your device, including documents, photos, videos, or any other file type. You can rename a file or folder, make a copy, move it to a different location, or delete it.
Generate Share Links within the mobile app for quick sharing via URL.
Assign a priority color to important items so you can quickly spot what matters most.
For offline access, download files to keep a copy on your device.
If you have access to multiple Workspaces, use the workspace switcher in the top bar to switch between them.
Installation and Updates
Install the Files.com app from the Apple App Store or Google Play. The listings identify Action Verb, LLC as the seller or developer and provide the device compatibility requirements and available releases.
Files.com strongly recommends enabling automatic app updates in the App Store or Google Play. If your organization manages mobile devices centrally, its mobile-device administrator controls how updates reach those devices.
Files.com does not issue separate, real-time security-update announcements for the Mobile App. Keep it current through the store's normal update process.
Authentication
Site Administrators control Mobile App Enabled under Clients & Protocols → Mobile App → Settings in the web app. Turning it off signs out every Mobile App user on the site, including administrators, and blocks new Mobile App sign-ins. Browser sign-in remains available, including SSO. If the setting is enabled again, you must sign in again; your previous app session is not restored.
When you sign in, the Mobile App receives a dedicated API key that acts as a long-lived session token. This keeps the app connected between uses so you can return to your files without repeatedly signing in.
The token is issued even when Allow Users To Create API Keys is disabled, because that setting controls credentials for users' own integrations. The token's expiration follows the site's Mobile App Session Lifetime. It appears in API responses that list your API keys, but not in the web interface's API key list.
If you have permissions to a Child Site, you can connect to it when you log in.
For a Parent Site account connecting to a Child Site, browser authentication follows the Parent Site's requirements. The app's dedicated credential belongs to the Child Site, whose app-enabled setting, session lifetime, and session IP pinning govern that connection. Account and Credential Policies explains which Site manages each part.
2FA Support
The Files.com mobile app offers Two-factor authentication (2FA), supporting methods such as Authenticator Apps using TOTP and SMS text messages.
SSO Support
Files.com supports Single Sign-On (SSO) login with our iOS and Android mobile applications. To log in using SSO, select the appropriate SSO provider on the login screen.
Security
Files.com regularly tests the Mobile App to identify and resolve security issues. Independent security assessments supplement our internal testing.
User Privacy
The Files.com Mobile App follows our Privacy Policy. We do not collect your device's advertising identifier and do not share it with other companies for tracking across apps and websites.