What protocols does Files.com support?

Below are the protocols Files.com supports, along with the port numbers.

  • HTTPS (443) via our web interface, right in your browser (Chrome, Firefox, Safari, Microsoft Edge, IE11)
  • FTP (21 or 3021) / FTPS (990 or 3990) / FTPES (21 or 3021) via a desktop client (FileZilla, Cyberduck, etc).
  • SFTP (22 or 3022) via some desktop clients
  • WebDAV (443) for mounting folders on your desktop

Does Files.com support LDAP/Active Directory?

Yes, we support the LDAP single-sign-on method, and have many clients who use Files.com with active directory.

Do you support public uploads and downloads like Dropbox?

Yes, if you turn the anonymous Inboxes feature on in your account, any user will be able to upload files to your project URL.

If you use our Share Links features, you can also send a special URL to people and anyone will be able to download the files without signing up.

Can multiple people share the same username, and log in at the same time?

Yes, many of our customers make a single username that is shared by several people (for example multiple people at the same customer or vendor). We do not prevent them from being logged in simultaneously. The only thing to note is that activity logging is on a per-user basis, so all their activities would get merged into the same activity log.

Can I use a custom domain and SSL certificate?

Yes! We allow a completely custom domain, including a custom SSL certificate. In fact, you can even use your own custom CSS to completely remove the Files.com branding entirely, making our product look like your own completely custom solution.

Where are the files hosted?

Files.com allows you to choose the geographic region that your files are stored in. By default files are stored within the United States, but you can easily change this to have files stored in one of our other supported regions, including Australia, the United Kingdom, Germany, Japan, and Singapore. Our Redundancy & Backups page explains exactly where we store different types of data.

What is your refund policy?

Any account may be cancelled for a refund for any reason at any time. There are no contracts or hidden fees. If you cancel and request a refund, we will refund your most recent payment. No questions asked. One refund per person, please.

Which web browsers does Files.com support?

Files.com’s web interface works with any modern web browser. We recommend and support the most recent versions of:

Google Chrome Google Chrome

Firefox Firefox

Safari Safari

Microsoft Edge Microsoft Edge

Internet Explorer Internet Explorer 11