History


Files.com maintains a comprehensive audit log of who, what, when, where and how your files are modified. This makes it easy to see exactly who is reading, changing, or deleting your files.

What is Logged

The following information is included in each history log entry which can be found under Settings > Logs > History. Some of the columns are optional and not displayed by default. You can always click on Columns button to pick the columns you want to display.

Date

The date and time the action occurred, displayed in the time zone of the current user.

User

The user who performed the action.

Action

The specific action that was taken (ex: Login, Login failure, File created, File updated etc.,)

Description

The description of the action that was taken, and the file or folder or the user the action was taken on.

File Path

Full path of the file in case the action taken was on a file

Folder Path

Full path of the folder in case the action taken was on a file or folder

Copy/Move Source

Full path of the folder in case the action taken was a Move or Copy

Copy/Move Destination

Full path of the folder in case the action taken was a Move or Copy

Failure Type

Details of the failure in case there was a failure with the action and the reason is known

IP

The IP address that the user connected from when performing this action.

Interface

The interface through which the user performed the action (Web,API,Desktop,FTP,SFTP,WebDAV,Robot).

Filters

You can apply filters to narrow down your logs view. For example, you can filter the logs to display only certain actions by a certain user on a specific date or even you can limit the results to a specific IP address. Following filter options are available to filter the logs view:

  • Start Date and End Date
  • Action (ex: Login, File copied, File deleted, API key created etc.,)
  • User
  • Folder Path
  • File Path
  • IP

Exporting History

You can export the audit logs by clicking Export button under Settings > Logs > History. The exported file will be in CSV format.

Interface Robot

If you see a history entry with Interface listed as Robot, that means that the file action was performed by to an Automation or File Expiration behavior (folder setting) configured on your Site.

Folder History

To view the history for a particular folder, browse into that folder from All Files and select the Folder history view button.

Here you will see a record of each action that has been taken within this folder from the time it was created.

You can export a CSV or XLS copy of a folder's history by using the Export history button below the history log.

To export the history for your entire site, use the Export full site history button displayed below the history of your root folder.

File History

To view history for a single file, simply hover your cursor over it, click the ellipsis button that appears, and click History.

Here you will see a record of each action that has been performed on this file since it was uploaded.

User History

To view the complete activity log for an individual user, navigate to Settings > Users and click on the user you want. Next, click the View user history link.

Here you will see a record of each action taken by this user from the time their account was created.

Exporting User History

You can download the activity log history for a specific user or for all the users on your site.

To download the activity log for a specific user, go to Settings > Users and select the user. Select the View user history link. Select the Export user history button.

Select a starting and ending date range and the file format for the exported history.

To download the activity log for all the users on your site, go to Settings > Users and select the Export login history button.

Select a starting and ending date range and the file format for the exported history.

NOTE: Both types of exported history files have fields for WhenWhoWhatIP, and Interface information. These fields can be searched and filtered in your spreadsheet program.

Duplicate Entries

You may notice multiple simultaneous log entries for files being created or read that appear to be duplicates. These are caused by certain third party clients which make multiple requests for the same file, usually to implement concurrency or retries. We plan to eventually improve our history logging to automatically merge such duplicate entries that occur within a 10 minute period, but we haven't released that capability yet.

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