Inboxes are a great way to accept files from people who are not registered users on your site.

Use cases for inboxes include things like:

  • accepting contest applications from the public
  • allowing customers to easily send you photos
  • collecting form submissions

Inboxes can be customized with a registration form, and can also be emailed to specific recipients. When emailed through, the Inbox can be locked down to only accept files from that specific E-Mail recipient.

Inboxes vs User Accounts

Inboxes are intended for use cases where the user of the inbox would not be a regular user of your site.

Each inbox exists on its own, and each inbox session is treated independently. This means that visitors will not be able to see other files in the Inbox, including files they may have uploaded in a previous session.

If you require visitors to interact with files after uploading, you should create User accounts for these visitors.

Creating an Inbox

Site administrators and users who have admin permissions for a folder can create an unlimited number of inboxes associated with a folder, allowing a custom URL and description for each Inbox use without changing the folder structure for storing the files.

Follow these steps to create an Inbox:

  1. Navigate into the folder where you want to create your Inbox and click the Folder Settings button.
  2. Scroll down, click Inboxes and then click the Add Inbox button.
  3. The Add new Inbox dialog box displays. This form allows you to customize your Inbox.
  4. Click the Save button to finish creating your Inbox.

The inbox is now created, and you can access it by clicking the hyperlinked Inbox key. You can also click the buttons for accessing the link directly or copying the URL to your clipboard.

Who Can Create Inboxes?

To create an inbox for a folder, you must either be a site admin or have admin access to the folder.

Inbox Settings provides several settings for inboxes that allow you to customize the behavior of your inbox.

Inbox title is the name for the Inbox, displayed to users when viewing the Inbox.

Inbox key will determine the URL of the Inbox. By default, this field will populate with a value similar to your Inbox title, but you can modify this to be anything you wish. This value only determines the URL used to access this Inbox, and must be unique to the entire site.

For example, if your Inbox key is photos, your Inbox URL will be something like https˸//

Inbox description is an optional description for your Inbox. This text is publicly displayed on the Inbox and index pages.

Help text is optional, instructional text that will be shown to people who are viewing this Inbox and preparing to upload files.

Show on login page - Check this option to have this Inbox displayed on the site login page, or leave unchecked to make this a standalone Inbox only.

Require registration- Check this option to require users to provide their contact information before being granted access to this Inbox.

Separate submissions into subfolders - If enabled, each submission to this Inbox will be uploaded into a subfolder within the Inbox destination folder (as opposed to being uploaded directly into the destination folder). Disabling this may result in security risks.

If registration is required, subfolders will be named according to the registration details provided by the uploader. Otherwise, subfolders will be given a generic, numbered "Submission" name (Submission 1, Submission 2, etc.).

Require password- If enabled, users will need to provide the password you specify before being granted access to this inbox.

After configuring an Inbox, you may optionally choose to have send the URL to one or more recipients via email. Simply click the Share via email button, and enter the recipient email address(es) in the Send to box. You may include a custom message in the email by entering it in the Add a custom message box. Finally, click the Send email button.

Recipients of Inbox URL that have been shared via email will be displayed at the bottom of the Share via Email page for each individual Inbox. A table containing the details of the recipient of the Share Link email will display, containing the Company Name, Note(s), Email, and the sent date.

Managing Inboxes

Site administrators can view and manage Inboxes by clicking on the Sharing icon in the left pane, and clicking the Inboxes tab.

A list of all Inboxes will be displayed.

Getting an Inbox's public URL

To access your Inbox or grab the public URL, click on the hyperlinked Inbox key. This will open your public inbox in a new tab of your current browser. You can also right-click on the link and select Copy Link Address to copy the URL directly to your clipboard.

Editing an Inbox

Clicking the Edit button will open the Inbox's settings, allowing you to make changes to all associated fields.

Preventing Folder Uploads to an Inbox

For scenarios where submission of folders needs to be disabled for the Inbox, for example: Automations and Integrations which expect files and not folders, this will require disabling folder submission for the Inbox. In order to prevent submission of Folders to an Inbox, Site administrators must enable the setting Disable folder uploads, this will ensure only files can be uploaded to the Inbox.

Deleting an Inbox

Site administrators can delete an Inbox by clicking the Delete button. Deleting an Inbox will immediately disable its URL, but will not impact the folder itself, or any files previously uploaded via the Inbox.

Inboxes can also be attached to Share Links, allowing a Share Link to provide two-way data transfer. To achieve this, create the Inbox first, then attach it to the Share Link during Share Link creation.

Uploading to an Inbox

Files may be uploaded to an Inbox either by clicking the Upload button and selecting files to upload, or by dragging and dropping files directly onto the page.

As visitors upload files, they can see the size and completion status of their uploads. When a file upload completes, the interface will confirm the "Completed" status to the uploader.

Visitors to an Inbox URL can never see the files that others have uploaded, and can only see their own uploads during their upload session. However, users who are logged in to the site and have the appropriate permissions will be able to see the files immediately upon upload.

To ensure the security of all uploads to your site, Inbox uploads are encrypted with the same high-strength encryption as uploads performed by logged-in users.

Embedding an Inbox within a Web Page

Inboxes can be embedded within web pages, allowing you to present an uploadable Inbox to the audiences of your own web sites.

To embed an Inbox, you'll need the Inbox key that you specified when you created the Inbox.

There are two segments of HTML code that need to be placed into your web page's HTML.

First Code Segment

The first segment should be placed at the beginning of the `<BODY>` element of your web page:

<div id="filescom-root"></div>
<script async defer src=""></script>

Second Code Segment

The second segment is placed anywhere within the <BODY> element of your web page, including within sub-elements such as <P> paragraphs and <TABLE> tables:

<div class="filescom-inbox" data-key="INBOX_KEY" data-site=""></div>

NOTE: Replace INBOX_KEY with the corresponding Inbox Key of the Inbox and replace SUBDOMAIN with your custom subdomain.

Embedding Multiple Inboxes

You can also embed multiple Inboxes, using multiple instances of the second code segment, in the web page. For example:


<H2>First Inbox</H2>
<P><div class="filescom-inbox" data-key="FIRST_INBOX_KEY" data-site=""></div></P>

<H2>Second Inbox</H2>
<P><div class="filescom-inbox" data-key="SECOND_INBOX_KEY" data-site=""></div></P>


When embedding multiple Inboxes you do not need to have multiples copies of the first code segment.

You can also access these instructions, and sample code to copy and paste, by navigating to Sharing > Inboxes > Manage Inboxes, selecting an inbox, then navigating to the Embedded Inbox sub-tab.

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