Remote Server Mount

Files.com's Remote Server Mount feature gives you the ability connect a specific folder on Files.com to a Remote Server in a real time manner.

The Remote Server can be a third party cloud, another Files.com account, or even an on-premise file server accessible via FTP, SFTP, WebDAV, S3 protocol or anything else.

That folder then becomes a client, or window, accessing the files stored in your remote server or cloud.

Remote Server Mount is also a way to leverage Files.com's apps, API, and workflows without using our storage services.

Once you configure a Mount, any operation you perform on or inside that folder will act directly on the remote in real time. Whether you are dropping a file into that folder, deleting a file, creating a subfolder, or performing any other file/folder operations your Files.com user has permissions for, those operations will "pass through" to the remote in real time.

This powerful feature enables a wide variety of use cases such as:

  • accessing files on a counterparty (client or vendor)'s cloud without provisioning individual access to individual users.

  • reducing storage costs by leveraging on-premise or bulk storage solutions

  • enabling applications to access 3rd party clouds via Files.com API, FTP, SFTP, or Files.com Apps

  • and many more

The remote server types that we currently support include: Azure Blob Storage, Backblaze B2, Box, Dropbox, FTP, Google Cloud Storage, Google Drive, OneDrive, Rackspace Cloud Files, Amazon S3, SFTP, SharePoint, Wasabi, and WebDAV.

Please watch this training video for a walk-through on how to configure Remote Server Mount.

Folder Settings Available In Remote Server Mounted Folders

Most folder settings available in Files.com work with Remote Server Mounts, with the exception of the File Expiration and GPG Encryption settings.

We are aware that File Expiration and GPG Encryption would make great features to support on Remote Mounts and we have internal feature requests filed to support both of them.

The behavior of Webhooks, Automations, and Action/History Logging may also be a bit surprising on Mounts. We only log actions and history for file operations performed via Files.com. This is because we otherwise have no visibility into how, when, or by whom any files are modified on the Remote Server.

Since Webhooks are fired based on Action logging, they will not be fired when a file is changed on the remote server without going through Files.com. The same limitation also applies to Automations triggered by actions.

If you require Webhooks or Automations to be triggered on new files, we recommend you consider a Remote Server Sync instead of a Remote Server Mount.

All of the other folder settings, like Share Links, Inboxes, etc. will all work fine with Remote Server Mounts.

Moving Existing Files and Folders to Remote Server Mount

Because Remote Server Mount is a new capability, we are having a lot of existing Files.com customers seek to move high volumes of files from Files.com's internal storage to a Remote Server Mount.

As such, we've put together the following guidelines for moving things to a Remote Server Mount:

High Volume Copies or Moves

First, we recommend always using our Web Interface to perform moves. The web interface will show the progress of cross-remote moves via a status bar in the upper left. If you use some other client, such an FTP client, you will not get real-time status of the move.

Secondly, if the files being moved number in the thousands, or are more than a few levels deep, we recommend breaking up the move into smaller moves. You can do this by creating the top level of target folders inside your mounted folder as new folders, then move the files and folders they are to contain in batches. Again, do this via the web interface, using it's Move command.

The services we allow you to integrate with all respond differently to high volume transfers, and managing with smaller batches helps ensure that your Files.com site does not overwhelm the remote service.

Whenever you run a Move via the web UI, we will automatically update Share Links, Permissions, Styles, Notifications, and Folder Settings (including Inboxes) to the new destination.

This happens automatically and you do not have to make any changes for these things continue to function normally.

However, this only occurs when you do a direct move. If you Copy a folder from one location to another, no metadata or settings will be transferred during the copy.

This is why we recommend doing everything using a Move, rather than a Copy followed by a Delete.

Adding remote servers

Adding remote servers in Files.com is easy. Simply head to Integrations > Sync/Mount to select the type of server you want to add.

Depending on the type of server you are adding, you may need to have different details on hand.

When you select the remote server type, the form will adapt to prompt you for the information needed specifically for that type. Any optional settings for your selected type will also appear on the form.

Get Instant Access to Files.com and Start Collaborating and Automating

The button below will take you to our Free Trial signup page. Click on the white "Start My Free Trial" button, fill out the short form on the next page, get your account activated instantly, and start setting up your Files and Workflows immediately.

Start My Free Trial