Troubleshooting SharePoint Integrations


SharePoint connection and connectivity issues can be caused by incorrect Sharepoint access permissions, incorrect SharePoint configuration or firewall permissions (when the SharePoint server is hosted on premises or hosted in a private cloud.)

Incorrect Sharepoint Access Permissions

When connecting to SharePoint, Files.com will only be able to access those SharePoint resources that have been granted to the credentials being used to connect.

Make sure that the SharePoint account that is being used to authenticate for the Remote Server connection has been granted permission to access the SharePoint resources that you are trying to access. Check that the SharePoint permissions for the account are correct. Log in directly to SharePoint with the same account and verify that you can access the required resources. Contact your SharePoint administrator if you cannot access the required resources successfully.

Incorrect SharePoint Configuration

SharePoint can be configured to present and arrange data in multiple ways. Verify the exact configuration of your SharePoint server determine the exact location of the resource that you are trying to connect to.

For example, SharePoint can present folders as "sites", "libraries", "shared documents", and "pages". Sometimes these terms are used interchangeably even though they represent very different resources within SharePoint.

When setting up a Remote Mount to SharePoint, leave the Remote folder setting blank and select the Choose a different folder option. This will present you with the available resources on the SharePoint server and allow you to navigate to, and select, the exact resource folder that you want to connect to.

When manually entering the Remote folder path, make sure that it is valid and that it can be accessed by the credentials used in the Remote Server configuration.

SharePoint resource paths typically look something like this: companyname.sharepoint.com/resource/resource_name, where resource can be "sites", "Shared Documents", or the name of a Library.

Make sure you use the correct resource path for the resource type that you are trying to access. For example, a SharePoint site resource path should look something like companyname.sharepoint.com/sites/MySite whereas a Library resource path should look something like companyname.sharepoint.com/MyLibrary instead.

If in doubt, start by leaving the Remote folder setting blank and select the Choose a different folder option to navigate to the required resource. Contact your SharePoint administrator if you cannot access the required resources.

SharePoint Folder Does Not Appear When Browsing During Remote Mount Setup

When configuring a Remote Mount, or Remote Sync, Files.com allows you to browse SharePoint for the available resources and the contained folder structure within the resource.

However, SharePoint can hide resources so that they won't be presented via their API.

If you have a resource that you know is accessible, but cannot see it within the folder browser, then you can manually enter the full path to the resource. For example, companyname.sharepoint.com/sites/HiddenSite/path/to/folder .

Authentication Issues

For authentication to succeed, your SharePoint site must use a verified domain, as required by Microsoft. The instructions for verifying your domain can be found on the Microsoft Learn site: https://learn.microsoft.com/en-us/entra/identity/users/domains-manage

Make sure that your SharePoint domain is verified prior to attempting to authenticate.

Firewall Permissions

If your SharePoint server is located on premises, or is hosted in a private cloud, then check that location's firewall configuration to make sure that connections from Files.com are allowed.

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