Outbound Email Settings
Your site includes settings that allow you to customize how emails from Files.com are generated.
Customizing Welcome Emails
By default, new users are sent a welcome Email when they are added to your site. Site administrators can change the Welcome emails setting to disable this behavior and have several other options to customize the welcome email.
Email From Address
Emails are sent with a from address to indicate the sender. In order to be SPF and DMARC compliant, the From address needs to be an address actually related to the sending email server.
Files.com will set the From address to no-reply@files.com, because the mail is being sent from a Files.com mail server.
Email Reply-To Address
Site administrators can customize the Email notifications reply to address setting to indicate the address that should receive replies. If this address has not been set, Files.com will use the main site contact email address as the reply-to address, except when the email is also being sent to that same address.
Some mail servers will reject any message sent to the same email address as the Reply-To address. To prevent this, Files.com will not set a Reply-To address when it would match the address the mail is being sent to.
Custom SMTP
In order to customize the From field, as opposed to just Reply-To, your site must send mail using your own mail server using SMTP. You will need to provide a username and password that corresponds with the account on your mail server that you want to use, and it must accept SMTP connections (mail server outbound) connections from our public IPs.
As part of enabling Custom SMTP, you will be able to specify the email address and name used for the From field in outbound emails. Custom SMTP, if configured, will be used for all mail that comes from your site.
Check the documentation of your email service provider for the exact configuration settings required. For example, Microsoft 365 Outlook has a default server address of smtp.office365.com and uses port 587, while Google Mail has a default server address of smtp.gmail.com and uses either port 587 (TLS) or port 465 (SSL). If you have any problems connecting, please contact your email service provider to check if additional security settings on your email server have to be configured in order to allow the connection.