At Files.com we take pride in providing you with quality support from the first point of contact, with no need to go through multiple levels of support before your problem gets resolved.
In order to maintain the security of your account, only site administrators are authorized to submit a support request through the Files.com web interface. If you are not an administrator, we recommend you contact the person that created your account. Site administrators who submit support requests from the web interface are authenticated, and this allows us to look in detail at your site configuration, user history, and billing information.
To send an authenticated support request, first make sure you’re logged in to your Files.com site as an administrator.
Next, select the Contact support option from the menu located in the top right.
Finally, complete the displayed contact form to submit your support request.
Feel free to contact firstname.lastname@example.org should you have any further questions.