Enterprise-scale implementation built for partnerships, precision, and peace of mind

When you choose Files.com, onboarding isn’t just the start of a project, but the beginning of a commitment.

We understand your operations are business-critical, and that speed can’t come at the expense of confidence or control.

That’s why our enterprise onboarding framework aligns your roadmap with our proven plan, ensuring a fast, collaborative, and secure launch guided by Files.com experts.

From Implementation to Iimpact

Partners, customers, internal collaboration, and more – your file ecosystem is vast and any interruption often means lost value or lost trust. That’s why our team works alongside yours to ensure every component fits seamlessly, securely, and without disruption.

You’ll have real-time visibility into progress, direct communication with your onboarding architect, and confidence that every detail is handled with precision.And when it’s time to go live, we’ll be there to monitor performance, validate workflows, and share best practices to ensure confidence.

Included In Your Onboarding Engagement

Enterprise onboarding at Files.com is built on expertise and precision.

From day one, you’re paired with a file orchestration expert who learns your environment, listens to your goals, and builds a roadmap that fits your timelines, compliance requirements, and operational needs.

Every onboarding engagement includes:

• A dedicated Onboarding Architect aligned with your goals from day one.
• Tailored workflow design built around your exact business processes
• Hands-on training and custom documentation for fast, confident adoption
• End-to-end integration testing and validation to guarantee reliability
• Go-live support and active monitoring for a seamless rollout
• A 30-day optimization period to fine-tune workflows and performance

This high-touch approach delivers a Files.com environment that launches right the first time—and continues to perform as your organization grows.

Why Files.com Enterprise Onboarding Is Different

Most platforms treat onboarding as a one-time setup. Files.com treats it as the foundation of an ongoing relationship.

Where others hand off, we stay hands-on to ensure long-term success with:

• Understanding from the start: Your Onboarding Architect embeds with your team to learn your environment and priorities.
• Seamless, zero-disruption migration: We implement and validate while your operations stay fully live. No interruptions in your SFTP exchanges, no partner reconfiguration, just seamless migration.
• Enterprise-scale readiness: From SSO to third-party integrations, everything is configured for speed, scale, and security.
• Continuous improvement mindset: Optimization, performance monitoring, and ongoing collaboration don’t end at launch—they evolve with you.

With Files.com, onboarding isn’t a checklist, but a launchpad for long-term success.

Beyond Go-Live: Continuous Commitment

Once your environment is live, your dedicated Onboarding Architect remains actively engaged through a 30-day optimization period (refining automations, fine-tuning configurations, and monitoring performance) to ensure everything runs exactly as intended with your evolving business goals.

And because many Enterprise customers depend on Files.com for mission-critical workflows, our Enterprise Support team stands ready beyond onboarding - delivering 24/7 access, proactive monitoring, and expert guidance whenever you need it.

From Weeks to Days: Onboarding Simplified

Traditional enterprise implementations can take months – multiple systems, endless configuration, and constant coordination across teams. Files.com changes that. We move faster than traditional enterprise software onboarding teams, but even more more precise. It comes down to our dedication to efficiency. We know that your organization wants to evolve fast and we’re here to make that happen.

With Files.com, implementation isn’t just faster - it’s smarter, safer, and built for long-term success.