Strategic Enterprise Support
A 30-minute response, any hour, for teams that run Files.com around the clock.
A Support Relationship, Not A Support Tier
This is for teams that run Files.com 24/7 as a core part of how the business operates. The transfers that can’t wait until Monday morning if something breaks.
Our support and success team gets to know your business and how your systems work, so when you open a ticket, the person answering it already understands your setup.
You also get a real say in what we build: priority on bug fixes, weight behind your feature requests, and early access to features built for your environment.
Your Emergencies Become Our Emergencies
When transfers stop in a round-the-clock setup, the cause is usually not Files.com. A firewall rule changed. An OS update landed. A partner’s system went down. Something upstream of you failed. Any of those can stop your files from moving.
If you process transactions after hours, run a third shift, work across time zones, or have files moving around the clock, a Saturday outage hurts as much as a Tuesday one. You get the same fast response no matter when it happens.
What Else Comes With Strategic Enterprise Support
When you’re moving onto Files.com or standing up a new process, the success team meets with you regularly to map your goals and your setup, then builds a clear plan to get there.
That doesn’t stop at go-live. As your integrations and processes change, the same team stays involved — so the people helping you extend your setup are the ones who already know it.
You also get a real say in what we build: priority on bug fixes, weight behind your feature requests, and early access to features built for your environment.
Contact SalesTalk To Strategic Enterprise Support
Around-the-clock teams run their most important file transfers on Files.com. Talk to our team about a person on the phone in 30 minutes or less, and an escalation path that runs to the CEO.
No pushy sales process