Account Manager (Scottsdale, AZ)
📍 Location: Old Town Scottsdale, AZ - No Remote Candidates
💼 Type: Full-time
💰 Compensation: Competitive base + commission (50/50) + premium benefits
The most valuable relationships in enterprise sales aren’t won once — they’re earned again and again.
As an Account Manager at Files.com, you’ll own renewals and expansions with Fortune 500s, global brands, and fast-scaling enterprises that already trust us with mission-critical workflows. These customers have chosen Files.com to power secure file transfer and automation across their organizations. Your mission is to renew that trust, grow that trust, and turn it into long-term, multi-year partnerships.
This isn’t a “maintenance mode” role. At Files.com, Account Managers are strategic sellers who maximize both the revenue and the quality of revenue from existing customers. You’ll drive renewals, structure expansions that touch multiple teams and departments, and shift customers into the long-term contracts that stabilize our business and theirs. Every conversation you lead will be meaningful, high-impact, and career-defining.
You’ll sell boldly, backed by a product you can be proud of and an engineering team that delivers at speed. You’ll learn how to expand accounts strategically, deepen customer reliance on Files.com, and turn single contracts into enterprise-wide relationships. And you’ll do it all as part of a high-performing, in-office team that sets the standard for excellence in renewal sales.
This isn’t just another account management job. This is where you turn renewals into growth engines — and build the kind of skills and track record that set elite sellers apart.
Who We Are
We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.
We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and Account Management is central to that growth.
Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.
What You’ll Actually Do
This isn’t about “maintaining” accounts. It’s about protecting, growing, and maximizing them.
In this role, you will:
- Master the Product: Become a Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with both technical and business stakeholders.
- Run Strategic Renewals: Lead conversations that reinforce value, uncover evolving needs, and secure long-term partnerships.
- Drive Expansions: Identify growth opportunities across departments, child sites, and feature adoption, and close expansions that deepen reliance on Files.com.
- Guard Revenue with Discipline: Protect every dollar of revenue by rightsizing plans, preventing churn, and converting monthly accounts into stable annual or multi-year contracts.
- Navigate Complex Accounts: Manage multi-stakeholder relationships across IT, security, and business leaders, keeping deal control and momentum.
- Forecast and Execute: Maintain accurate renewal and expansion pipelines, prioritize intelligently, and consistently deliver on growth and retention targets.
Why This Role Is Different
- Partner with Enterprise Customers That Matter: You’ll manage relationships with Fortune 500s, global brands, and fast-scaling enterprises. These aren’t small renewals — they’re strategic contracts that shape how organizations operate.
- You'll Be the Guardian of Revenue: Every dollar of existing revenue is yours to protect, grow, and improve. You’ll stabilize unpredictable usage into committed contracts that fuel company growth.
- Build Career-Lasting Skills: From renewal strategy to expansion selling, you’ll sharpen the abilities that define elite sellers — skills that compound throughout your career.
- Sell With Leverage and Confidence: Unlike cold new-logo selling, you start ahead — customers already trust Files.com.
- Drive Predictability and Stability: You’ll directly shape Files.com’s growth by converting monthly accounts into annual and multi-year commitments — a top priority for leadership.
- Be Part of a High-Performing Team: You’ll join an elite team of Account Managers who raise the bar, supported by leaders who invest in your growth.
What Success Looks Like
- You consistently exceed retention and expansion quotas.
- Customers renew not just because they must, but because they see Files.com as indispensable.
- You convert monthly customers to annual or multi-year agreements, improving predictability and stability.
- You identify and close expansions that grow accounts strategically across features and departments.
- You grow sharper every quarter at renewal strategy, account growth, and multi-stakeholder navigation.
Who Thrives in This Role
✅ You’re hungry to win and motivated by protecting and growing enterprise revenue
✅ You combine technical fluency with consultative selling
✅ You thrive on renewal conversations and expansion selling
✅ You’re disciplined about pipeline, forecasting, and account strategy
✅ You want to master the art of expansion and retention sales
Perks & Benefits
🩺 100% Paid Health, Dental & Vision (75% for family)
💸 401(k) with 4% Company Match
📈 Equity Grants for Every Employee
🍼 Paid Parental Leave
🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
🍳 Free catered breakfast every day in our Scottsdale office
✈️ Team Travel to NYC, Austin, Nashville, Miami, and more
Bottom Line: This isn’t “maintenance mode” account management. This is high-output, high-impact renewal and expansion sales where you’ll protect, grow, and transform enterprise accounts that already trust us. If you want to build lasting sales skills, be part of an elite team, and fuel the growth of a profitable SaaS company, this is your seat.#LI-Onsite
A CULTURE OF BUILDING THINGS
As a Hybrid-Remote company, we offer many positions as full-time remote (Work From Home), but Sales and Marketing positions are in-office.
"Files is a great place to work if you really love learning. You'll have constant hands-on exposure to new technologies and new features."
— Elizabeth Langill, Director of Customer Success at Files.com
OUR EMPLOYEE BENEFITS AT A GLANCE
We want you and your family to live longer, healthier, and happier lives. Providing our employees with top-tier benefits leads to improved productivity, long-term retention, and better decision making, so that's what we do.
Categories :
High Starting Salaries
As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.
Performance-Based Raises
We reward our high performers for one simple reason: they've earned it.
Equity Option Grants
As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.
401(k) With Generous Employer Match
Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.
Starting Bonus
New Hires receive a $1,000 starting bonus. No strings attached.
Company-Issued MacBook Pro
You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.
Legal Assistance
Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.
Employee Assistance Program
We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.