Customer Support, Success, & Onboarding as a Growth Engine
At most companies, customer-facing teams are treated as a cost center. Not here. At Files.com, Customer Experience is a first-class function that drives product improvement, accelerates onboarding, and fuels revenue expansion.Why Join Files.com's Customer Facing Teams
Customer Experience as a Growth Engine
At most companies, customer-facing teams are treated as a cost center — reactive, underfunded, and undervalued. Not here. At Files.com, Customer Experience is a first-class function that drives product improvement, accelerates onboarding, strengthens customer outcomes, and fuels revenue expansion.
Real Engineering Backing
You'll never waste your career apologizing for 'known issues' or onboarding customers into broken paths. Bugs aren't buried or backlogged — they're fixed in days, not quarters. When you deliver feedback from customer interactions, it doesn't disappear into a void. Our engineering-first culture means the platform evolves quickly based on real needs.
High Caliber Customers
You won't be dealing with shallow, repetitious questions. You'll work directly with highly skilled IT professionals across Fortune 500s, global brands, and fast-scaling enterprises — teams responsible for moving petabytes of data and powering global digital supply chains. The quality of your guidance influences critical workflows.
Direct Product Influence
Customer Experience at Files.com isn't a reactive arm of the company — it's a primary driver of roadmap decisions. Insights you gather during onboarding sessions, training calls, renewal conversations, and support escalations go straight into Product and Engineering. You'll regularly see your input turn into features within weeks.
A Product You're Proud to Support & Teach
During onboarding and success engagements, you won't spend time teaching workarounds or explaining 'quirks.' The platform is fast, reliable, intuitive, and architected for enterprise-grade performance. When you recommend a best practice or propose an integration pattern, customers listen, because the product consistently delivers.
Zero Bugs, No Band-Aids
We don't normalize broken software. If something's wrong, it gets fixed — period. Your energy goes into solving meaningful problems, advising on optimal configurations, and helping customers unlock value — not apologizing for issues outside your control. You get to be a partner in customer success, not a shield for systemic flaws.