Renewal Sales Manager

📍 Location: Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed)

💼 Type: Full-time

💰 Compensation: Competitive salary + premium benefits

At Files.com, the Renewal Sales Manager isn’t a forecast-and-report supervisor. This role is about impact — staying embedded in the work, coaching Account Managers on live deals, and turning every renewal into a long-term win. You’ll lead the team that protects revenue, expands customer value, and ensures customers continue trusting Files.com as their mission-critical file orchestration platform.

Every renewal here is high-stakes. You and your team will work directly with Fortune 500s, global brands, and fast-scaling enterprises that depend on us for mission-critical workflows. Your leadership doesn’t just maintain accounts — it multiplies growth. By sharpening discovery, enforcing discipline, and coaching with precision, you’ll elevate Account Managers into consultative sellers who secure renewals, uncover expansion, and build lasting trust with executives.

This is hands-on leadership. You’ll diagnose skill gaps in real time, coach through live opportunities, and back your team with a product that ships fast and works flawlessly — no firefighting “known issues.” Along the way, you’ll sharpen your own craft and gain career-defining leadership experience that sets you up for Director and VP roles, here or anywhere in SaaS.

Who We Are

We’re Files.com, a founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows ☀️, craft coffee ☕️, free drinks, and free catered breakfast every day 🍳🥓. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

What You’ll Actually Do

This isn’t a desk-and-reports role. As Renewal Sales Manager, your days are spent in the trenches with your Account Managers, sharpening their skills and elevating customer conversations.

Coach on Real Deals: Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement.
Stay Fully Immersed: Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices.
Diagnose & Intervene Early: Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick.
Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management.
Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
Guide Renewals & Expansions: Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts.
Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset.

What Success Looks Like

Renewal rates are consistently strong — and expansion opportunities are realized, not missed.
Customers walk away from renewal conversations with trust in Files.com’s value and confidence in our partnership.
Account Managers grow into consultative sellers who lead with discovery, not discounts.
Pipelines are clean, accurate, and reliable for forecasting.
Underperformance is addressed quickly with coaching that produces real, measurable improvement.
The team sells with confidence, backed by engineering and product teams that deliver solutions in days, not quarters.
You’re building the next generation of senior Account Managers and future sales leaders.

Why This Role Is Different

You’ll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
You’ll Build Consultative Sellers, Not Order Takers. Your team will master discovery and expansion, not just transactional negotiations.
You’ll Master the Coaching Craft on Real Deals. You’ll diagnose skill gaps in real time and coach reps through live opportunities.
You’ll Sell With Confidence, Backed by Engineering. No firefighting “known issues” — our product ships fast and works.
Career-Defining Leadership Experience. You’ll refine your ability to run retention and expansion at scale, setting you up for Director and VP roles here or anywhere in SaaS.

Who Thrives in This Role

✅ You see yourself as a coach and builder of sellers, not just a manager

✅ You thrive on being in the weeds — listening to calls, reviewing deals, and giving sharp feedback

✅ You hold high standards for accuracy, urgency, and accountability

✅ You’re motivated by helping Account Managers grow into senior sales leaders

✅ You bring energy, discipline, and a consultative mindset every day

Perks & Benefits

🩺 100% Paid Health, Dental & Vision (75% for family)

💸 401(k) with 4% Company Match

📈 Equity Grants for Every Employee

🍼 Paid Parental Leave

🌴 20 PTO Days + 11 Holidays + Full Company Winter Break

💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts

🍳 Free catered breakfast every day in our Scottsdale office

✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom Line: This isn’t a clipboard manager role. It’s a career-defining leadership opportunity where you’ll coach Account Managers, shape enterprise-grade renewal conversations, and fuel long-term growth for one of the most profitable SaaS companies in the industry — all from our Scottsdale HQ.

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A CULTURE OF BUILDING THINGS

As a Hybrid-Remote company, we offer many positions as full-time remote (Work From Home), but Sales and Marketing positions are in-office.

"Files is a great place to work if you really love learning. You'll have constant hands-on exposure to new technologies and new features."
— Elizabeth Langill, Director of Customer Success at Files.com

OUR EMPLOYEE BENEFITS AT A GLANCE

We want you and your family to live longer, healthier, and happier lives. Providing our employees with top-tier benefits leads to improved productivity, long-term retention, and better decision making, so that's what we do.

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High Starting Salaries

As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.

Performance-Based Raises

We reward our high performers for one simple reason: they've earned it.

Equity Option Grants

As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.

401(k) With Generous Employer Match

Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.

Starting Bonus

New Hires receive a $1,000 starting bonus. No strings attached.

Company-Issued MacBook Pro

You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.

Legal Assistance

Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.

Employee Assistance Program

We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.

“It's really about being able to work with really smart people on really interesting problems and feeling like you're actually contributing to something big.”
— Gabe Purrenhage, Infrastructure Lead at Files.com

“There's a lot of focus on building interpersonal relationships with each other.”
— Daniel Moomey, Account Executive at Files.com

“I get to do the technical work that I want to do and I get to work with brilliant people.”
— Dale Busse, Engineer at Files.com

“I feel like my ideas are valued.”
— Long Dao, Engineer at Files.com