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Strategic Account Manager

📍 Location: Austin, TX (preferred) / Remote (exceptional candidates)
💼 Type: Full-time, Senior Individual Contributor
💰 Compensation: $250,000 - $350,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

At many companies, account management is about maintenance.  

At Files.com, it’s about growth.

We work with thousands of sophisticated enterprises that rely on Files.com for secure, mission-critical file transfer and automation. Many of those customers are using only a fraction of what’s possible. They renew reliably—but they’re not expanding fast enough, deep enough, or strategically enough.

The Strategic Account Manager role exists to change that.

This role is designed for senior sellers who want to take meaningful ownership of large, high-potential accounts and turn them into materially larger, long-term partnerships.

Who We Are
We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.
We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our offices is brand-new space in the heart of downtown, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.
Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

What You’ll Do

  • Own the end-to-end commercial strategy for a defined set of strategic accounts
  • Build multi-threaded relationships across technical, operational, and executive stakeholders
  • Lead deep discovery to uncover business and technical problems worth solving
  • Develop and execute account plans focused on expansion and long-term value
  • Lead complex negotiations and close high-impact expansion deals
  • Partner with Product, Engineering, Support, and Customer Success to align execution
  • Bring customer insight back into the organization to influence priorities and decisions

What This Role Is (and Is Not)
This is not a traditional “care and feeding” account manager role.

It is a growth-focused role inside existing customers.

As a Strategic Account Manager, you will own a small portfolio of strategic accounts and be responsible for expanding them through deep discovery, executive-level relationships, and disciplined account strategy. Meetings, QBRs, and reviews are not box-checking exercises—they are tools to create alignment, earn trust, and unlock expansion.

If you’re energized by building something meaningful inside complex organizations—and being accountable for the result—this role will be a strong fit.

In the first six months, success looks like meaningful expansion pipeline across your accounts.

Within twelve months, success is clear: closed expansion deals, larger customer footprints, and measurable contribution to retention and growth.

You are accountable for outcomes—not activity alone.

Why This Role Matters
Our customers are actively modernizing infrastructure, replacing legacy tools, and investing in more resilient platforms.  Strategic Account Managers ensure Files.com is the platform those customers expand with—not the vendor they outgrow.

Your work directly impacts:

  • Net Revenue Retention
  • Expansion pipeline and closed revenue
  • Executive relationships and customer trust
  • Product and roadmap insight from real-world usage

What Makes Files.com Different

  • True ownership: You are the accountable owner of your accounts’ commercial success.
  • Credible buyers: Our customers are experienced IT and security leaders who value clarity and substance.
  • A product that works: Files.com is reliable, secure, and continuously improving—no selling around broken promises.
  • Intentional growth: This role helps define how strategic account expansion scales at Files.com.
  • Meaningful impact: You’ll work on accounts where expansion can be measured in six and seven figures.

Who Thrives in This Role

  • ✅ You have experience expanding complex enterprise accounts and can clearly articulate your personal impact
  • ✅ You’re comfortable engaging executives and credible with technical stakeholders
  • ✅ You balance persistence with judgment and long-term relationship thinking
  • ✅ You are proactive, curious, and disciplined in how you operate
  • ✅ You want ownership, accountability, and visible impact—not a passive book of business

Location & Travel
Austin-based candidates are preferred for proximity to leadership, but exceptional remote candidates will be considered. This role includes travel as needed to build and maintain strong customer relationships.

Perks & Benefits

  • 🩺 100% Paid Health, Dental & Vision (75% for family)
  • 💸 401(k) with 4% Company Match
  • 📈 Equity Grants for Every Employee
  • 🍼 Paid Parental Leave
  • 🌴 20 PTO Days + 11 Holidays + Full Company Winter Break
  • 💰 $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
  • 🍳 Free catered lunch every day in our Austin office
  • ✈️ Team Travel to NYC, Austin, Nashville, Miami, and more

Bottom line
This is a senior, career-defining role for someone who wants to turn strong customer relationships into durable, expanding partnerships—and be rewarded for doing it well.

We would like you to tell us why this opportunity speaks to you. You don’t have to tell us now, but we promise we’ll read your story upfront. You’re more than a resume!

Our Employee Benefits At A Glance

We want you and your family to live longer, healthier, and happier lives. Providing our employees with top-tier benefits leads to improved productivity, long-term retention, and better decision making, so that's what we do.

Categories :

High Starting Salaries

As a successful, profitable business that believes in over-investing in our team, we choose to offer industry-leading base salaries for all positions.

Performance-Based Raises

We reward our high performers for one simple reason: they've earned it.

Equity Option Grants

As a private equity-backed business, we expect to have a major exit event within the next 5 years. We have set aside a substantial pool of equity options to grant to our employees so they are able to share in the value created.

401(k) With Generous Employer Match

Most employer-sponsored 401(k) plans crush you with fees. Our plan features extremely low-fee ETFs, ensuring that you actually keep the money that you save for retirement. Plus, we will match your contributions up to 4% of your salary to encourage you to invest for your retirement.

Starting Bonus

New Hires receive a $1,000 starting bonus. No strings attached.

Company-Issued MacBook Pro

You will receive a fully loaded MacBook Pro, reducing time wasted setting up individual rigs.

Legal Assistance

Option to participate in an employee paid legal plan to gain access to a network of attorneys who assist with basic legal needs including wills, trusts, contracts, tickets, and documents.

Employee Assistance Program

We provide a confidential and no cost avenue for you to receive 24/7 assistance with issues regarding behavioral and emotional health, family, legal, financial, wellness or other personal matters. You will have access to a certified clinician who can help you one-on-one or refer you to someone in your area for longer-term help.

Medical Insurance

Comprehensive coverage with low premiums for employees and families. Ability to choose between a Preferred Provider Organization (PPO), Exclusive Provider Organization (EPO), or Health Maintenance Organization (HMO)

Dental Insurance

Coverage for preventive and diagnostic services like semi-annual exams, x-rays, cleanings, and coverage for more major events like fillings, extractions, or root canals.

Vision Insurance

Plans designed to encourage you to maintain your vision through regular eye exams and help with expenses for contacts, lenses, frames or surgery.

Life insurance

Employer-provided $50,000 Basic Life & AD&D policy, which employees have the option to supplement.

Disability Insurance

Coverage for short-term and long-term disability available for purchase.

Flexible Spending Account (FSA)

Ability to set aside pre-tax money for out-of-pocket medical expenses, such as prescriptions, over-the-counter medicine, or vision care.

Healthcare Providers

Access to providers based on region including Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, Group Health, Kaiser Permanente, MetLife, Tufts Health Plan, VSP, WageWorks, and UHC among others.

Vacation and Holidays

We encourage our employees to take time off and enjoy all that life has to offer. Employees are eligible to accumulate up to 4 weeks (20 days) of paid time off (PTO) and receive 11 company holidays.

Growing A Family

We offer paid time off for growing a family, whether by birth, adoption, or fostering. Eligible employees may take between 2 to 10 weeks of paid leave.

Bereavement Leave

Employees may take up to 4 days of paid bereavement leave for the death of an immediate family member. Bereavement days do not count toward an employee's PTO.

Paid Business Trips

You will travel to in-person meetings with your team and the entire company to meet and work together face-to-face. These meetings are in cities that are fun to visit. In the last few years, we've been to Austin, Orlando, New Orleans, San Diego, Las Vegas, New York City, and Nashville among other destinations. We also support attending trade shows and conventions, especially if you are willing to speak at such an event.

Continued Learning

We invest in continued learning opportunities for our staff. We reimburse employees who attend conferences, participate in speaking events, and pursue certifications to improve their skills.

"You're surrounded by intelligent and driven people who genuinely want to see you succeed. Everyone here is invested in helping you grow and perform at your best. It's rare to find that combination of high talent and supportive culture in one place."

— Karan Mangat, Account Executive

“It's really about being able to work with really smart people on really interesting problems and feeling like you're actually contributing to something big.”

— Gabe Purrenhage, Principal Infrastructure Engineer

“Files.com gives me opportunities to solve big problems, build real products, and see the direct impact on customers and growth. It’s work that truly matters.”

— Dustin Zeisler, Principal Engineer

"The level of excellence across the team encourages me to keep learning, try new ideas, and become better at what I do. I also appreciate how quickly our products move from concept to real customer use. Seeing something you helped build get adopted almost immediately creates a strong sense of pride and connection to the work."

— Claudio Tinnirello, Product Manager

"I am truly proud to work for Files.com. We’re creating technology that genuinely helps people. You can see your work go from idea to impact so quickly, it's awesome."

— Jesse Harris, Senior Engineering Manager