LaborChex Fast-Tracks Growth with Files.com

Overview

LaborChex serves over 3,000 employers with pre-employment background screening, drug testing, and credential-verification services. The business handles personal health information and personally identifiable information that requires strict encryption, audit trails, and data-retention policies under HIPAA and FCRA.

Challenges

LaborChex faced operational and compliance challenges that limited its ability to scale the background screening business.

New hospital clients demanded automated, high-volume file transfers into the LaborChex screening platform, and the existing tooling could not keep up. The data involved (personal health information and personally identifiable information) required strict encryption, audit trails, and data-retention policies to meet HIPAA and FCRA regulations.

Bulk CSV orders were routed through shared user accounts, which made access management and client-specific reporting difficult and error-prone. Onboarding for Memorial Hospital and Huron Health System ran into significant delays because of limitations in the incumbent tools.

Solution

LaborChex selected Files.com as its secure file-transfer and automation hub. Three capabilities drove the decision.

Files.com provided custom, client-specific MFT endpoints under the LaborChex domain, so each hospital had its own directory structure. Always-on encryption at rest and in transit, plus optional PGP encryption, met the security requirements of both internal teams and hospital auditors. No-code routing rules moved order files from Oracle Recruiting Cloud into Achio Data, LaborChex’s processing engine, with receipt confirmations sent to clients within minutes.

Results

• New healthcare clients now receive dedicated, policy-controlled file portals within hours rather than weeks, cutting onboarding time by 90%.
• Automated folder expiry and immutable activity logs let LaborChex meet healthcare clients’ documentation requirements with less manual work and full audit coverage.
• With the operational bottlenecks removed, LaborChex is positioned to scale to additional hospital systems and multi-site employers. The secure, automated file-exchange infrastructure supports continued growth without disruption.

Files.com freed LaborChex to focus on delivering fast, compliant background checks for the healthcare industry.