Orvis Drives Warehouse Robots with Files.com, Dropping Fortra’s Globalscape

Overview

Headquartered in Vermont, this family-owned company operates approximately 70 retail stores and a flagship e-commerce business shipping worldwide from a highly automated distribution center.

As part of a recent “digital-first” initiative, Orvis is moving core systems—including order management, point-of-sale, and a Google Cloud data platform—off legacy infrastructure to support rapid growth, improve omnichannel experiences, and respond to tariff uncertainty and fierce retail competition.

Challenges

Orvis’s reliance on Globalscape EFT, now part of Fortra, created more headaches than it solved. Their on-premises Windows-based EFT server was acting as the hub for thousands of daily Managed File Transfer (MFT) connections between suppliers, POS, e-commerce, and the warehouse robotics system. The server was rapidly becoming a bottleneck.

Latency spikes and outright connection failures were delaying inventory updates and order fulfillment, making it nearly impossible to keep up with the business’s fast pace. With retail margins under pressure and tariffs creating additional uncertainty, Orvis needed a solution that would deliver clear ROI, enterprise uptime guarantees, and a flexible contract that could adapt to business changes.

Solution

Orvis moved away from Globalscape’s outdated system and adopted Files.com as their cloud-native MFT platform. The team quickly saw significant improvements in their data workflows.

Files.com’s native endpoints replaced the clunky and unreliable EFT server, eliminating extra network hops and slashing transfer latency. Files.com Agents connected the remaining on-prem systems to the cloud without exposing internal networks or sacrificing security. With Files.com’s built-in workflows and webhooks, Orvis consolidated automation and replaced fragile custom scripts with a system that is easier to maintain. Orvis also used the official Files.com MuleSoft connector to ingest and integrate its most critical data.

Results

• Zero missed transactions. Warehouse robots now receive orders in near-real time, so 70+ stores and e-commerce stay stocked and customers stay delighted.
• 100% reduction in MFT server maintenance. IT staff reclaimed valuable hours previously spent patching Windows, managing keys, and troubleshooting Globalscape outages, freeing them to focus on higher-value tasks.
• Foundation for Google Cloud modernization. With reliable, cloud-native file movement now in place, Orvis can retire expensive middleware, accelerate its Google Cloud migration, and refocus developers on revenue-driving initiatives rather than maintaining infrastructure.

By choosing Files.com over Globalscape, Orvis transformed file transfer from a chronic operational headache into an always-on utility. The new platform protects the brand’s legendary customer experience and frees Orvis’s teams to focus on scaling the business and innovating in the digital space.

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