Pillr Health Goes From 5% Transfer Failures to Zero
Pillr Health, a pharmacy-services leader, modernized its MFT infrastructure, ensuring HIPAA-grade compliance, lowering costs, and scaling partner onboarding in minutes.
About Pillr Health
Formed in 2025 through the merger of RxStrategies, Hudson Headwaters 340B, and RPH Innovations, Pillr Health is a leading force in the U.S. pharmacy-services market. The organization supports thousands of pharmacies and hundreds of covered entities with solutions ranging from split-billing and contract-pharmacy management to referral capture, consulting, and compliance.
At the core of its operations is one essential requirement: the secure, reliable, and auditable exchange of 340B and patient data with health-system partners, payers, and internal analytics platforms.
Legacy Tools and Rising Compliance Risks
When Pillr was formed, it inherited a tangled web of legacy systems for Managed File Transfer. At the center was Axway, a fragile system prone to repeated failures. Files destined for critical partners often stalled when Windows services crashed or when Axway failed to decrypt roughly 5% of inbound PGP-encrypted files, forcing re-submissions and jeopardizing service-level agreements.
On top of Axway, the company relied on ad-hoc SFTP mounts, homegrown scripts, and manual interventions that consumed IT time and created unnecessary risk. Every missed transfer or manual fix meant increased exposure for HIPAA and 340B compliance audits.
Instead of driving innovation, the operations team was stuck firefighting.
The Solution
Consolidation and Confidence with Files.com
To modernize its infrastructure, Pillr Health turned to Files.com as its unified platform for file transfer and compliance. The migration unfolded in four key steps:
- Replacing Axway with Files.com Agents: Automated synchronization eliminated Axway’s platform and ensured reliable transfers without manual reprocessing.
- PGP decryption built into Files.com: Transfers that previously failed 5% of the time now completed seamlessly, improving both accuracy and speed.
- Centralized monitoring and visibility: A single dashboard gave the team real-time insight into every agent and partner connection, enabling proactive management.
- White-glove support: Files.com’s expert team guided Pillr through migration, permissions, and best-practice design, often resolving issues in a single session.
The Results
Reliable Transfers, Stronger Compliance, Lower Costs
The shift to Files.com delivered measurable improvements across Pillr’s operations:
- From 5% failures to virtually zero: Transfer reliability improved dramatically, reducing after-hours reprocessing and partner friction.
- Hours reclaimed for IT teams: Automated renaming, decryption, and scheduling freed staff to focus on analytics and new service rollouts.
- Stronger compliance posture: Files.com’s end-to-end encryption, SOC 2 audit, and immutable logs simplified HIPAA audits and reduced regulatory risk.
- Reduced infrastructure costs: By replacing Axway and retiring redundant systems, Pillr cut licensing, maintenance, and server expenses.
- Future-proof scalability: New pharmacy networks and partners can be integrated in minutes, without complex re-architecting.
The Strategic Impact of Files.com
With Files.com, Pillr Health transformed its most critical data flows into a seamless, secure, and scalable operation. Instead of fighting with fragile legacy tools, the company now operates on an enterprise-grade platform that supports compliance, saves time, and lowers costs, while preparing Pillr for continued growth in the pharmacy-services market.
Files.com enabled Pillr Health to move from reactive firefighting to proactive innovation. By eliminating failures, reducing risk, and freeing IT capacity, Pillr can focus on expanding its services and delivering timely, secure insights to its partners. In a high-stakes, compliance-driven industry, Files.com provides the reliable foundation Pillr needs to grow with confidence.
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