REMIRA Replaces Legacy FTP with Files.com to Accelerate Secure Customer Data Exchange
Technology / Supply-Chain Software · Germany · ~500 employees
REMIRA is a German software company specializing in AI-driven supply-chain and unified-commerce solutions. Serving over 8,000 retailers, logistics providers, and manufacturers worldwide, REMIRA supports its clients with the exchange of large volumes of data, including database backups, application source files, and analytics data.
Overview
With around 500 employees across 13 offices and a client list that includes household-name retailers and industrial brands, REMIRA is known for troubleshooting complex ERP environments and providing technology solutions that keep production lines and storefronts running.
Challenges
REMIRA faced several operational and technical hurdles that blocked efficient, secure data transfer.
REMIRA had outgrown its legacy tools. The patchwork of on-prem FTP servers, C-Drive file shares, and legacy file-transfer tools required customers to install multiple clients, request firewall exceptions, and open support tickets. The slow and fragmented process made high-priority issue resolution difficult.
Identity management was fragmented. The IT team was managing separate credentials for every external user, creating an administrative burden and complicating audit processes.
Compliance and visibility had gaps. REMIRA’s Data Protection Officer (DPO) needed German-hosted storage, granular retention policies, and a full audit trail to comply with GDPR and internal security audits. None of those were offered by the incumbent tools.
User experience was poor. Business consultants and customers struggled with unreliable file transfers (sometimes 200 GB or more) and clunky interfaces, which led to prolonged project timelines.
Solution
After evaluating various options, REMIRA selected Files.com to consolidate its file-transfer workflows onto a secure, scalable cloud platform.
Files.com supports SFTP, FTP/S, WebDAV, HTTPS, and an intuitive web GUI, removing the need for customers to install specialized software and reducing friction in the file exchange process.
Native Microsoft Azure AD integration with SSO, SCIM provisioning, and optional LDAP sync let REMIRA manage hundreds of users automatically within its existing identity policies.
Files.com offers German-hosted data storage in the Frankfurt region, along with SOC 2 Type II controls and a detailed Data Processing Agreement that aligns with GDPR requirements.
Files.com includes built-in audit logging, IP-based admin restrictions, TOTP multi-factor authentication (MFA), and API/CLI options for automated customer-folder creation and large-file management.
Results
The transition to Files.com produced measurable improvements in service speed, cost efficiency, and compliance.
- Consultants can now transfer 200+ GB database dumps in hours instead of days, cutting issue-resolution times and improving customer satisfaction.
- Automated SSO onboarding and group-based permissions free IT from manually provisioning accounts, saving dozens of hours each month.
- Files.com’s complete file-level audit trails, retention policies, and GDPR-compliant German-hosted data satisfied the DPO’s requirements and removed concerns during security audits.
- By consolidating multiple legacy tools into a single Files.com subscription, REMIRA reduced their file-transfer costs by about 30%.
“200+ GB database dumps that used to take days now transfer in hours.”
Conclusion
By retiring its legacy file-transfer solutions and standardizing on Files.com, REMIRA turned its data exchange process from an operational bottleneck into a strategic advantage. Files.com gave REMIRA a secure, scalable platform that delivers faster service, stronger security, and significant cost savings, with room to support future growth and a global client base.