SAI360 Streamlines Global Learning Content Workflows with Files.com

Overview

Within SAI360, the Learning division produces and localizes rich-media training courses for over 500 corporate and government clients. The work involves millions of video and PDF assets that must be securely moved, reviewed, and stored across North America, Europe, and other regulated regions.

Challenges

As SAI360’s business grew, its legacy systems struggled to keep up with the increasing demands for secure and efficient data movement.

Years of ad-hoc storage spread across SharePoint, on-prem file servers, regional data centers, and one-off SFTP sites cost teams hours of searching for or moving content, slowing every workflow that depended on finding the right asset.

Client hand-offs were just as clunky. Clients had to log into legacy portals or install FTP clients to submit a single course file. The process slowed project timelines and generated support tickets that put a strain on customer service.

Compliance pressure was rising at the same time. Government and defense customers required strict data residency in the US or EU, full audit trails, and evidence of SOC 2 and ISO 27001 compliance, and SAI360’s existing file exchange systems were falling behind those requirements.

A cloud migration was also underway. As part of ongoing infrastructure work, SAI360 was shifting storage from AWS S3 to Google Cloud Platform (GCP), and the Learning group needed a file exchange solution that could move with the data without disrupting operations.

Scale was the final pressure. With over 500 customers and new e-learning modules launching monthly, the Learning division needed a platform that could onboard users quickly, automate repetitive tasks, and remove the manual overhead of managing folders and file transfers.

Solution

SAI360 selected Files.com as its enterprise Managed File Transfer (MFT) hub.

Files.com created a branded “Customer Uploads” inbox with a simple registration form. Clients drag and drop files through a web link, and Files.com automatically creates sub-folders and assigns time-stamped filenames.

Automated notifications by email and webhook alert implementation engineers as soon as new assets arrive, so projects move forward without manual polling.

Files.com mapped to Windows Explorer through the Desktop App, letting internal staff work in familiar drives while inheriting granular permissions from Files.com.

Azure AD SSO covers 100 internal users, removing the need to juggle individual accounts. Grouping users according to SAI360’s organizational structure simplified access control.

Files.com integrated with both AWS S3 and GCP buckets, so data stays in the storage location preferred by finance and infosec while creatives get a unified view across the platform.

For a small subset of defense-industry clients that still required SFTP, Files.com provided an SFTP fallback, letting those clients keep using their legacy tooling without forcing the rest of the customer base onto outdated technology.

Results

The transition to Files.com delivered immediate, tangible improvements across SAI360’s operations.

• The first customer inbox was set up in minutes during a live working session, and new clients now self-register and upload in one step. Onboarding that used to take days takes minutes.
• Since the rollout, SAI360 has seen zero help-desk tickets related to file uploads. Clients submit files by drag-and-drop, with no FTP instructions or password resets.
• Project managers no longer chase files across SharePoint or local drives. Files arrive tagged, organized, and ready for review.
• Files.com’s immutable activity logs, integrated with Rapid7, provide the audit trails required for SOC 2, GDPR, and HIPAA compliance, with no manual exports.
• As SAI360 moves data from S3 to GCP, the Files.com inbox workflow follows with a settings change. No re-engineering is required.
• Consolidating ad-hoc servers and multiple SFTP endpoints onto one platform cut infrastructure costs and reduced the attack surface.

More customer stories →