How TowneBank Streamlined 90% of File Transfers with Files.com
TowneBank is a leading financial institution that provides banking services to thousands of members, vendors, and internal stakeholders.
Every day, the bank manages a high volume of file transfers that are critical to its operations - ranging from vendor reports and contracts to member data, health information, and other HIPAA-regulated files. With compliance and security at the core of its business, TowneBank needed a modern, auditable, and automated way to ingest, process, and distribute files across multiple systems and external partners.
To meet their needs, TowneBank standardized on Files.com, using the platform to securely automate over 90% of its inbound and outbound file exchanges. By leveraging more than 200 remote mounts and syncs, including direct integrations with Azure Blob storage, Logic Apps, Power Automate, and Data Factory pipelines, the bank ensures sensitive files are delivered in real time, fully encrypted, and compliant with strict banking and healthcare regulations. Files.com has become the foundation for TowneBank’s secure file exchange strategy, enabling both operational efficiency and regulatory confidence.
Challenges
TowneBank’s growing digital operations required a secure and reliable way to manage sensitive financial and health-related data. The bank faced challenges in:
- Handling high volumes of daily file exchanges while meeting strict compliance requirements
- Maintaining seamless integrations with Azure Blob storage and automation tools
- Scaling automation to support remote mounts and future API-driven growth
Complex File Exchange Workflows
TowneBank manages thousands of inbound and outbound file exchanges every day, including vendor reports, internal system updates, and member-submitted files. These workflows are critical to operations and require reliable, real-time delivery to ensure business continuity.
Compliance and Security Demands
With strict banking regulations and HIPAA requirements in play, TowneBank regularly processes highly sensitive data such as contracts, member records, and health information. Each file transfer must be fully encrypted, auditable, and compliant to eliminate regulatory risk and protect member trust.
Integration Requirements
The bank relies on Azure Blob storage, integrated with Logic Apps, Power Automate, and Data Factory pipelines, to drive its data operations. To avoid bottlenecks, TowneBank needed seamless automation and synchronization between Files.com and these existing systems, ensuring smooth data flow across both internal and third-party environments.
Scalability and Automation
TowneBank operates more than 200 remote mounts and syncs, requiring a platform capable of large-scale remote-to-remote automation without manual oversight. As the bank continues to expand its digital operations, its IT team is working toward deeper API integration to further streamline high-volume financial transfers.
The Files.com Solution
To keep pace with growing compliance demands and rising data volumes, the bank turned to Files.com as the foundation of its secure, cloud-native transfer strategy. By automating more than 90% of its inbound and outbound exchanges and integrating seamlessly with Azure Blob storage, Logic Apps, Power Automate, and Data Factory pipelines, TowneBank gained a reliable, compliance-ready platform that reduces risk, eliminates manual processes, and positions the bank for future API-driven growth.
Secure Automation of File Exchanges
TowneBank standardized on Files.com to handle more than 90% of its file exchanges, ensuring reliable, real-time delivery of both inbound and outbound files. By centralizing transfers on a single secure platform, the bank eliminated manual steps and reduced operational risk.
Remote Mounts and Seamless Integrations
With a couple hundred remote mounts and syncs in operation, Files.com provides TowneBank with the ability to fully automate transfers between remote servers. Direct integrations with Azure Blob storage, Logic Apps, Power Automate, and Data Factory pipelines allow the bank’s existing workflows to run without disruption.
Compliance-Ready Infrastructure
Files.com ensures every file transfer is encrypted in transit and at rest, while detailed audit logs provide the transparency needed for banking and HIPAA compliance. This infrastructure allows TowneBank to confidently exchange contracts, member records, and health-related files without fear of regulatory gaps.
API-Driven Growth
Looking ahead, TowneBank is expanding its use of the Files.com APIs to further streamline financial transfers. This will allow the bank to extend automation beyond mounts and syncs, building custom workflows that support ongoing growth and digital transformation initiatives.
Results
By centralizing its file exchange operations on Files.com, TowneBank has transformed the way it manages sensitive data across vendors, members, and internal teams. The bank now operates with greater efficiency, stronger compliance, and the scalability needed to support future growth.
Operational Efficiency
By automating 90% of its file transfers, TowneBank eliminated manual handling across thousands of daily exchanges. This freed up IT resources and reduced the risk of human error in critical workflows.
Compliance Confidence
Files.com’s encrypted transfers and detailed audit logs ensure every file—whether a contract, member record, or HIPAA-regulated document—is fully compliant with banking and healthcare regulations. Audit preparation is faster, and reporting is more transparent.
Vendor and Member Reliability
With over 200 mounts and syncs running on Files.com, TowneBank delivers files to vendors, members, and internal teams in real time. The result is greater reliability, faster partner collaboration, and fewer delays across the business.
Scalable Growth
As digital banking demands increase, TowneBank has a secure and flexible platform that scales with its operations. The IT team is now expanding into deeper API-driven automation, setting the stage for even greater efficiency in financial transfers.
Building a Smarter, Safer Future for Financial Transfers with Files.com
By standardizing on Files.com, TowneBank has turned a complex, compliance-heavy file exchange environment into a streamlined, secure, and fully automated system. With over 90% of transfers now running through the platform and more than 200 mounts operating seamlessly, the bank has reduced operational risk, strengthened its compliance posture, and accelerated the delivery of critical data to members and vendors. As TowneBank continues to expand its use of Files.com APIs, it is well-positioned to scale automation even further, while future-proofing its financial operations and ensuring every transfer remains encrypted, auditable, and compliant.
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