Operations & Troubleshooting

These guides are operational playbooks for running a Files.com site in production. Each one names the next action and the data to gather when something specific breaks or a customer escalates.

External Drive Backup Requests covers what to do when a customer asks for a physical hard drive export or another offline backup deliverable.

Troubleshooting Emails from Files.com covers how to diagnose Files.com email that arrives late or not at all, and where to check when delivery fails.