Operations & Troubleshooting

This section collects operational playbooks for running a Files.com site in production. Use it when something breaks, a customer escalates, or you need a clear recovery path. It reduces guesswork and speeds up support by defining the next action and the data to gather.

External Drive Backup Requests fits the "we need an offline copy" ask. Read it when a customer requests a physical hard drive export, an air-gapped archive, or an on-premise backup deliverable.

Troubleshooting Emails from Files.com fits the "your emails are missing" escalation. Read it when Files.com emails arrive late, bounce, or never show up, and you need to determine where delivery failed and what to check next.