Connection Settings In Your WebDAV App

Connection settings in the WebDAV client itself are the next most common source of WebDAV problems. Verify each of the following items.

Hostname

Set the hostname to [your_subdomain].files.com, or to the custom domain for your site if one is configured. Connecting by IP address sometimes works, but it is not officially supported.

Encryption

Enable encryption in your client when the client supports it. Some clients present this as a protocol choice, offering WebDAVS or WebDAV(HTTPS). Encryption protects the data in transit. A WebDAV client that cannot use TLS/SSL encryption cannot connect to Files.com.

Port

The WebDAVS port 443 is rarely blocked by corporate firewalls because it is shared with HTTPS. Many regulated corporations inspect traffic on port 443 and explicitly block WebDAV. Verify with your network IT team that WebDAV connectivity to Files.com is allowed.