Restoring Deleted Files

Files.com will save backups of files that are deleted, and retain such backups for the period of time you specify in your site settings.

Currently, in order to retrieve backups of deleted files, you must manually submit a Support Request. Once we receive the request, our team will quickly process the restoration.

In the future, we plan to add a feature allowing administrators to access and restore these backups themselves.

To restore files that were deleted within your backup retention period, please follow these steps:

1. Sign in to your Files.com account as an administrator.
2. Open the menu at the top-right by clicking your username, and select Contact support.

In the support case description, please provide the following information:

• The full path for each of the files and/or folders you would like restored.
• The earliest date you would like us to restore from. This is typically the date the files were deleted.
• Whether you would like the files restored to their original locations (recommended), or into a fresh restore folder within your root folder.

Once we receive your request, our support team can restore the files for you. File restores through support are not guaranteed. While our support team will always attempt to restore deleted files, the files may not be available for restore.

We can only perform this action for files deleted within the retention period specified by your Keep deleted files for ___ days setting, in accordance with our Data Retention Policy.