Restoring Deleted Files
Files.com will save backups of files that are deleted, and retain such backups for the period of time you specify in your site settings.
Currently, in order to retrieve backups of deleted files, you must manually submit a Support Request. Once we receive the request, our team will quickly process the restoration.
In the future, we plan to add a feature allowing administrators to access and restore these backups themselves.
To restore files that were deleted within your backup retention period, please follow these steps:
- Sign in to your Files.com account as an administrator.
- Open the menu at the top-right by clicking your username, and select Contact support.
In the support case description, please provide the following information:
- The full path for each of the files and/or folders you would like restored.
- The earliest date you would like us to restore from. This is typically the date the files were deleted.
- Whether you would like the files restored to their original locations (recommended), or into a fresh restore folder within your root folder.
Once we receive your request, our support team can restore the files for you. File restores through support are not guaranteed. While our support team will always attempt to restore deleted files, the files may not be available for restore.
We can only perform this action for files deleted within the retention period specified by your Keep deleted files for ___ days setting, in accordance with our Data Retention Policy.
Files can only be restored once. Additional attempts to restore the same files will fail.
Site admins can set the maximum number of days your site will retain deleted files before they are permanently removed from your storage.
You can access the setting within the Files.com web UI by navigating to Settings > Files and locating the Keep deleted files for setting.
The Site API contains the methods for viewing or changing the days_to_retain_backups setting.
You can use the FIles.com CLI App to retrieve your current site information by using the following command options:
files-cli sites get --fields days_to_retain_backups
And to change the retention period to a new value, the CLI app command would look like:
files-cli sites update --days-to-retain-backups=<NEW VALUE>
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