In June 2025, we delivered key improvements to user management and integration capabilities. Highlights include upcoming changes to IP addresses, new tools for managing users and groups, and enhanced AS2 functionality.

IP Address Whitelisting Changes

Files.com has acquired a dedicated and contiguous IP block, and we will begin using only that range for all inbound and outbound Files.com traffic starting March 2, 2026.

Customers who use firewall rules will be able to whitelist a single entry going forward. The new range is 198.72.80.0/20 (all IP Addresses from 198.72.80.0 through 198.72.95.255).

If your site has dedicated IP addresses, you will not need to make any changes to your firewall configuration.

Learn more about this IP Address Simplification and Transition.

New Tools for User Management

User Lifecycle Rules to Automatically Delete Disabled Users

We’ve expanded the power of User Lifecycle Rules, so you can now configure rules to automatically delete disabled users, adding a layer of protection to the rules that disable inactive users.

Streamline account management, improve security hygiene, and reduce administrative overhead by ensuring extraneous user accounts are removed without manual intervention.

Site Administrators set the conditions under which disabled users are deleted, which can target all users or only those using a specific authentication method. Tailor the rules to fit your organization’s policies, such as how long to wait before deleting users, and whether folder admins or even Site Administrators are included.

The Prevent this user from being disabled due to inactivity option for a user allows you to exclude any specific user from the current or future User Lifecycle Rules making it even easier to keep your user lists up-to-date while preventing disruption to service accounts.

Site Administrators have access to configure automatic deletion in your User Lifecycle Rules.

Reassign Resources When Deleting a User

When deleting a user, Site Administrators can now reassign ownership of the user's resources to another user. The list of resources includes share links, automations, GPG keys, remote server configurations, custom forms, and folder settings.

Assigning the ownership to a different user provides them full control. Choosing not to assign a new owner will still allow Site Administrators to manage the resources. This helps preserve important configurations and ensures continuity across your team’s workflows, even as team members change.

Learn more about the Effects of Deleting a User.

Impersonate a User in the Web Interface

Site Administrators can impersonate a user through the web interface. This creates a read-only session that mirrors exactly what the selected user would see.

This makes it easier to troubleshoot access issues, verify permissions, and support end users without making any changes to their settings. All impersonation sessions are logged in your API logs to provide a full audit trail.

Learn more about Impersonating a User.

Other Minor Updates

Multiple Enhancements to AS2

We've made our AS2 functionality easier to manage and more flexible so you can exchange messages with a wider variety of partners.

You can now download a copy of your public certificate from your AS2 Identity configuration, making it easier to support your partners as they implement their side of the connection.

The unique internal message ID is included in the MDN and the HTTP Header of outgoing AS2 messages to improve compatibility with some other AS2 vendors.

AS2 now supports compressed incoming messages automatically. No action is needed to enable this. In addition, we've added support for incoming messages without signatures. Requirement of signatures is configurable with the Signature validation level for the AS2 Partner.

Both the MDN validation level and the Signature validation level now include an "Auto" setting which will set the highest security level based on the next received message. The next message will always pass validation. After processing, the settings will change from auto to the most setting secure setting that passes validation. This makes it very simple to configure each partner's connection with minimal effort.

Learn more about Configuring Trading Partners with AS2.

Support for Write+List Buckets in Google Cloud Storage

Google Cloud Storage (GCS) integrations are compatible with buckets that permit only writing and listing files, without allowing download permissions.

This update makes it easier to integrate with GCS environments that enforce stricter access controls, such as drop zones or upload-only destinations.

Site Administrators can add connections to write-only buckets following the same procedure as a bucket that allows downloading. Some operations such as previewing, downloading, copying or moving files, are not supported for write-only buckets.

Learn more about Adding Google Cloud Storage as a Remote Server.

Shared Items in Google Drive

The Files.com Google Drive integration now includes a dedicated Shared with Me section, making it easy to access files and folders that others have shared with your account. This brings the integration closer to the native Google Drive experience, so you never miss shared content.

The new Shared with Me virtual folder is automatically populated in your connected Google Drive view, and you don't need to make any changes to your Remote Server configuration.

Learn more about Adding Google Drive as a Remote Server.

Files.com Desktop App v6 Now Supports Intel-Based macOS

We’ve expanded compatibility for the Files.com Desktop App on macOS. The latest version is now fully supported on Intel-based Mac systems, making it easier for more macOS users to access and sync their Files.com environment through the Finder.

To get started, download the latest version.

Developer Documentation and SDKs Updates

Several enhancements now improve the development experience across Files.com SDKs and APIs.

The C# SDK supports the .NET 8.0 framework, starting with version 1.4.186. Additionally, the MCP Server SDK includes detailed descriptions of all available tools, making it easier to navigate and implement the right functionality in your AI applications.

The Files.com team has improved our developer API documentation to provide clearer guidance on filtering and sorting options, helping developers work more efficiently.

Learn more in our Developer Documentation.

Improved Placeholder Handling for Renaming Uploaded Files

The Rename Uploaded Files setting now uses only the standard date placeholders—such as %Y, %m, and %d. Legacy placeholders like YYYY, MM, or DD are no longer interpreted as date values and will remain unchanged.

We made this change to ensure greater consistency between multiple parts of the platform and to match with modern formatting expectations.

No action is needed if you were using the legacy placeholders for renaming. All existing configurations have been automatically updated to use the new placeholder standard.

Learn more about Supported Patterns for Renaming Uploaded Files.

New Option to Always Serialize Jobs for an Automation

Each Automation includes a new setting that will Always serialize jobs. When enabled, this forces all operations within the automation to run one at a time, rather than in parallel.

Serializing the automation's jobs helps to avoid race conditions on remote systems. The setting only effects Automations with a trigger of file actions or inbound webhooks.

Enabling this setting may reduce performance, and it should only be turned on when necessary. By default, Automations will continue to parallelize operations where possible for optimal efficiency.

Learn more about Controlling Run Order with Serialize Jobs.

Group Memberships Report

Site Administrators can run a Group Memberships Report that provides a clear view of all users assigned to each group, including which users have group admin privileges.

This new export makes it easier to audit group structures, manage access, and ensure the right users have the appropriate level of control.

The Group Membership Report is similar to other data exports in the web interface that create CSV exports. You can navigate to other pages once the report has started, and a link to the export CSV will be automatically emailed to you.

Learn more about Group Membership Reporting.

New Date Field Type in Custom Forms

Custom Forms now support a new Date field type. This field allows users to enter both a date and a time, which is then stored in the standardized ISO 8601 extended format.

This enhancement is ideal for capturing precise scheduling or timestamp data and ensures consistency across systems that consume form submissions. For example, by using a date field type in a form for an Inbox, you can insert the provided date into automatically created subfolders.

Learn more about using the new Date field type in a Custom Form.

Byte Transferred in Public Hosting Logs

Public Hosting logs include a new column to show the number of bytes transferred for each request. This provides greater visibility into file access and bandwidth usage for publicly hosted content.

There's nothing you need to do to enable this update. Public Hosting logs include this data automatically for all new transfers.

Learn more about Public Hosting Logs.