Files.com AI knows your site. It can read your files, review your logs, check permissions and configurations, look up user activity, and take actions on your behalf. Everything runs within your existing access controls, and every action is recorded in the audit log.

There are two ways to work with it. The AI Assistant is interactive: open a chat, describe what you want, and the AI works through it step by step, showing you exactly what it plans to do before any change is applied. Any logged-in user can use it within their own permission scope. AI Tasks are autonomous: write a prompt once, set a schedule or file trigger, and the AI runs it unattended every time. No one needs to be there.

Both are agentic. They do not just generate text. They reason through a sequence of steps, call the right tools at each step, and produce results based on what they actually find on your site. The difference is whether a human is in the loop.

Your file contents stay on your site and are not transmitted to AI providers. The AI reads metadata, logs, and configuration data to do its work, but file contents are never sent externally. Your interactions are not used to train AI models. Chat sessions are retained for 30 days.

Security and Privacy

Files.com processes AI interactions in accordance with the Files.com Privacy Policy. Your use of AI features is subject to the Files.com Terms of Service. When you open the AI Assistant, it displays a notice about AI limitations and accuracy.

AI Providers and Model Training

Files.com uses third-party AI providers including Anthropic, OpenAI, and AWS to power its AI features. Our agreements with those providers require that your data is handled in accordance with the Files.com Privacy Policy. Your inputs are not used to train AI models.

AI providers do not have access to your file contents. The AI can access metadata, logs, and configuration data within your permitted scope, but it does not read or transmit the contents of your files to AI providers.

Files.com employees can access chat contents for quality control and improvement of AI features.

Data Retention

Files.com retains chat session records and messages for 30 days.

Audit Logging

All actions the AI takes on your behalf are recorded in the audit log under your user account. They appear alongside your own direct actions with no distinction in how they are attributed.

AI Assistant

The AI Assistant is a chat interface built into the Files.com web app. Any logged-in user can ask questions about their account, investigate logs, generate reports, and take actions within their own permission scope. The assistant shows you exactly what it plans to do and waits for your confirmation before applying any change. No setup is required.

For recurring workflows that run on a schedule or trigger automatically, use AI Tasks instead.

AI Tasks

AI Tasks are saved prompts that run the AI automatically on a schedule or when file activity occurs. Use them to automate repeatable work that requires judgment: auditing folder permissions, verifying user offboarding, checking partner configurations, reviewing login activity, screening incoming files for sensitive content, or producing compliance reports.

AI Tasks complement Automations. Automations move and route files based on rules. AI Tasks handle work that requires reading and reasoning, whether that is understanding what is inside a file or drawing conclusions from logs, configurations, and user data across your site.

AI Chat Logs

AI Chat Logs show every AI Assistant session and AI Task run on your site. Site Administrators can open any session and read the full transcript of what was asked and what the AI did. Logs are retained for 30 days and are available to Site Administrators only.

MCP Server

The MCP Server connects external AI clients like Claude Desktop directly to your Files.com site through the Model Context Protocol. Site Administrators configure the connection using an API key and MCP access permissions that scope the AI to specific folders and actions. The MCP Server lives under Integrations because it is a connection between an external AI client and Files.com, not a feature built into the Files.com web app.

When to Use Each AI Feature

Use the AI Assistant when you want to ask a question, investigate something, or make a one-time change and want to see what will happen before it happens. Use AI Tasks when that same kind of work follows a predictable pattern and needs to run automatically, without anyone remembering to trigger it or reviewing the plan first.

Use the MCP Server when you want to bring your own AI client instead of using the one built into Files.com, or need a workflow that runs without an active user session, like an automated process under precisely scoped API key access.

AI Settings

Enabling and Disabling the AI Assistant covers how Site Administrators disable the AI Assistant for specific user types or turn it off entirely for the site. Disabling all AI features also blocks the Remote MCP Server. AI Tasks are managed separately and are not controlled by this setting.