Transmissions from My Trading Partner Have Stopped Working

If a previously working inbound transmission stops working then the cause could be:

The trading partner has changed something on their side.

Contact the trading partner and find out what they changed.

If they renewed, updated, or changed their AS2 certificates then ask them to send you their new public certificate. Re-import the new public certificate into the trading partner configuration.

You renewed, updated, or changed your AS2 certificates.

Make sure that you sent your trading partner your new public certificate.

Contact the trading partner and verify that they are using your new public certificate for AS2 transmissions.

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