Inbox Receipt Emails to Uploaders

Inboxes can send a receipt email to the people who use the web to upload. Visitors who upload files receive an email with a listing of the files uploaded, any information entered in the registration form, and the text of the clickwrap they agreed to, if applicable.

Receipts give your contacts confirmation that their files were received and remove the need for them to ask you to verify the upload manually. We recommend enabling this feature on your Inboxes.

Inbox upload receipts overlap with folder email notifications. If you're not sure which fits your use case, see Upload Receipt Emails vs. Folder Email Notifications below.

Send Receipt Emails to Uploaders

Each inbox has its own Send Receipt Emails to Uploaders setting, which is not enabled by default.

To enable automatic upload receipts, first require registration for visitors to your Inbox.

Receipt emails work with a custom registration form, but the form must include the email address field. Files.com needs the visitor's email address to send the receipt.

Timing of Upload Receipt Emails

Receipt emails for uploaders do not follow the same delivery schedule as notification emails for users. When an Inbox visitor finishes uploading and closes the page, the receipt is generated within 15 minutes. If the visitor leaves the window open after uploading, the receipt is generated roughly an hour after the uploads stop, or up to 15 minutes after they close the window, whichever comes first.

Contents of Upload Receipt Emails

Each upload receipt email includes the names of the files that were uploaded, the uploader's IP address, and any information collected on the registration.

From and Reply-to Addresses

Receipt emails use the same From and Reply-to addresses as other emails Files.com sends. Without custom SMTP settings, both addresses are "no-reply@files.com". With custom SMTP settings, your supplied From and Reply-to addresses are used.

Upload Receipt Emails vs. Folder Email Notifications

Your site can also send email notifications on any folder, including one used in an Inbox. Folder email notifications differ from Inbox uploader receipts in two ways.

Folder email notifications only report file activity that matches the notification settings, so they cannot include any information collected in registration forms. They can also only be sent to user groups and user accounts in your site, so they are not sent to the visitor uploading to your Inbox.

You can use both at the same time. Folder email notifications alert your internal staff that new files are uploaded, and upload receipts confirm to your submitters that their files were received.