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Run Healthcare File Exchange as a Reliable, Governed Platform
Files.com replaces brittle scripts, unmanaged SFTP servers, and manual processes with automated, audit-ready file workflows, so healthcare organizations can scale data exchanges without increasing operational or compliance risk.
A modern healthcare file orchestration platform allows IT teams to:
- Treat file transfer as managed infrastructure (not one-off projects)
- Standardize how PHI moves between EHRs, billing systems, labs, payers, and external partners
- Detect failures early, recover automatically, and prove compliance without manual effort
- Reduce operational risk while supporting growth, cloud migration, and new integrations
Once file exchange is treated as a governed platform rather than a collection of scripts and servers, healthcare and life science IT teams can modernize and automate PHI and research data exchanges.
Automate Healthcare File Workflows Without Increasing Risk
Automated, System-to-System File Transfers
Automate recurring PHI exchanges between EHRs, billing platforms, labs, and payer systems using managed workflows instead of scripts. Scheduling, retries, validation, and error handling ensure transfers complete reliably, even when downstream systems fail.
Security & Compliance Built Into Every Workflow
Ensure encryption, identity controls, and access policies are enforced automatically for every transfer. Reduce reliance on manual processes and individual judgment while giving compliance teams consistent, audit-ready evidence.
Replace Legacy SFTP Infrastructure
Decommission on-prem and self-managed SFTP servers without breaking existing workflows. Consolidate external connections into a single, highly available platform that removes patching, upgrades, and server maintenance from IT’s backlog.
Governed Patient & Partner Intake
Provide secure, user-friendly ways for patients, providers, labs, and vendors to submit files (without accounts or technical access) while IT maintains control over validation, routing, retention, and access policies.
Centralized Partner Connectivity
Onboard and manage labs, pharmacies, clearinghouses, specialists, and vendors through a single integration layer. Reduce time spent managing credentials, endpoints, and exceptions across disconnected systems.
A Single Platform for Healthcare IT Teams That Own File Exchange
Healthcare organizations depend on file-based data movement for clinical operations, revenue cycle management, research, and partner collaboration. However, most IT teams are forced to manage that responsibility across fragmented tools and aging infrastructure.
Files.com enables healthcare IT teams to standardize file exchange as a managed platform rather than a collection of tools and servers.
By centralizing internal systems, external partners, and patient-facing workflows in one place, teams gain:
- Predictable, automated file movement across clinical and administrative systems
- Built-in security and auditability without custom engineering
- Simplified partner onboarding and lifecycle management
- Reduced operational burden and lower risk exposure
The result is a file exchange foundation that supports healthcare operations today and adapts as systems, volumes, and regulatory requirements evolve.
With a standardized platform in place, different parts of the healthcare ecosystem – providers, payers, and partners – can meet their specific operational needs without IT reinventing workflows for each group.
Healthcare Providers
Hospitals, clinics, and care networks automate PHI transfers between EHRs, labs, radiology systems, billing platforms, and external partners - ensuring data moves accurately and on time. Secure patient intake portals, audit-ready sharing, and reliable imaging workflows help providers reduce manual handling, improve care coordination, and maintain strict compliance across all file-based processes.
Healthcare Payers
Payers depend on efficient, secure exchange of claims, remits, EDI files, and prior-authorization documentation. Files.com centralizes incoming and outgoing connections with providers, clearinghouses, and third-party systems while enforcing encryption, access controls, retention rules, and full audit trails. Automated routing ensures files reach the right processing systems instantly, reducing operational friction and claim-cycle delays.
Customers & Partners (Labs, Pharmacies, Vendors, Referrals)
Whether connecting with payers, labs, pharmacies, research teams, or patients themselves, seamless data exchange is essential - while legacy, manual processes simply can’t keep up.
Files.com eliminates these barriers by centralizing and automating how healthcare organizations collect, route, and share sensitive information. Secure upload links and Inbox workflows make it simple for external stakeholders to submit PHI without accounts or technical access, while automated routing ensures documents, imaging, lab results, and administrative files reach the right systems instantly.
Enforce Security and Compliance Without Slowing Down Operations
Security and compliance must be built into how files move, not layered on after the fact.
Files.com is engineered to meet the stringent requirements of healthcare organizations handling PHI and other sensitive data. With enterprise-grade encryption, complete auditability, and rigorous administrative controls, Files.com helps teams stay compliant without slowing down operations.
- SOC 2 Type 2 Certification – Independent validation of our security, availability, and confidentiality controls.
- End-to-End Encryption – AES-256 encryption at rest and TLS 1.2+ in transit across all file workflows.
- Granular Access Controls – Enforce least-privilege access with SSO, MFA, role-based permissions, and IP allow listing.
- Comprehensive Audit Logging – Track every access, action, and file transfer with immutable, exportable logs.
- Governance & Policy Enforcement – Administrative safeguards allow organizations to standardize naming conventions, classification rules, folder structures, and access policies across departments and partner workflows.
Accelerating Time-to-Value by Streamlining Clinical Data Movement
Foresight Diagnostics needed to reliably move sensitive clinical and research data across internal systems and external partners without introducing delays or compliance gaps. By standardizing file workflows, the team reduced operational friction, improved visibility into data movement, and ensured critical files were delivered consistently to downstream systems supporting analysis and decision-making.
How Foresight Diagnostics Accelerates Faster Clinical Insights
Slashing Manual Recovery by Eliminating Transfer Failures
Pillr Health was operating high-volume file workflows where transfer failures created downstream disruption and required manual recovery. By replacing brittle processes with managed automation, the IT team eliminated recurring failures, gained real-time visibility into workflow health, and removed the need for constant intervention, allowing the team to scale operations with confidence.
How Pillr Health Went from 5% Transfer Failures to Zero
Modernize Healthcare and Life Science File Workflows Without Increasing Risk
Healthcare IT and DevOps teams are under constant pressure to support new systems, onboard partners faster, and meet growing compliance demands, all while keeping critical file workflows running without interruption.
Files.com helps healthcare organizations standardize how PHI moves across systems, partners, and patients so teams can reduce operational fragility, simplify audits, and scale with confidence without maintaining legacy SFTP infrastructure or rewriting existing workflows.
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