Logs & Reports

When a file does not arrive, a user reports an unexpected change, or an auditor asks who had access, the answer depends on evidence. Files.com records file activity, user actions, and administrative operations so you can reconstruct what happened and check whether a workflow produced its intended result.

Logs help administrators follow an event through the system. An upload completing, an Automation running, and a delivery to a partner are distinct stages; evidence of one does not by itself establish the outcome of the others. Start with the file, user, time, and operation in question, then use the records for the systems involved to trace the result.

Reports serve a different need: a downloadable view of site information that you can review, compare, or use in another system. They support work such as periodic access reviews and capacity planning. Together, logs and reports help the people operating a site diagnose problems and demonstrate how it is being used.

Choose how to collect that evidence around the work you need to do. An investigation may start in the web interface, while recurring analysis can use exported data or an integration with your monitoring platform. Check record retention before planning an audit or a long-term archive, because logs, operational records, and generated exports have different lifetimes.