Architecture Overview

Files.com is a cloud-hosted file orchestration platform running on Amazon Web Services (AWS). It combines applications and APIs, services that authorize and coordinate file operations, and connections to native and remote storage. This separation lets customers apply common access controls and workflows across files held in different systems.

Applications and Service Access

Files.com develops and maintains its Web, Desktop, and Mobile Apps, command-line tools, and SDKs. Customers also connect through supported file transfer protocols or build integrations with the published API. These interfaces use the platform's authentication, permissions, and file operations.

The software development and operational controls apply to the development, review, release, and maintenance of the platform and its applications.

Customer Data

Files.com Native Storage holds customer file contents in encrypted cloud storage. Account configuration, file metadata, and activity records support the administration and operation of the service. How Files.com Handles Customer Data explains confidentiality, staff access, and data handling practices.

Customer Isolation

Customers share infrastructure while their data and configuration remain logically separated. Customer Isolation explains how that separation relates to Site and Workspace boundaries and intentionally granted access.

Native and Connected Storage

Remote Server Mounts make connected storage available through Files.com's file interface. The final storage location and the route taken by a transfer are separate considerations. Data Paths & Storage explains direct and relayed transfers, temporary upload storage, and the effect of configured processing.

Connections to Private Storage

The Files.com Agent runs in the customer's environment and connects local or private storage to Files.com. Its standard connection is initiated outbound from the Agent host. Optional Direct Transfers adds an inbound connection for supported clients, with Files.com continuing to authorize file access.

Customers control the Agent host, its operating-system permissions, and its network configuration. Installing an Agent does not make the Files.com platform self-hosted; cloud administration and authorization remain part of the service.

Availability and Regional Operation

Files.com distributes services across multiple regions and availability zones, with redundant infrastructure to support continuity when individual components become unavailable. Cloud Hosting Environment describes the hosting provider's role and the operational responsibilities retained by Files.com.

Global Regions provides controls for storage location and connection routing. Customers with geographic requirements configure these controls for their intended file operations, including remote connections and processing.

Security Controls and Assurance

Platform controls include network restrictions, encryption, authentication, permissions, and activity records. Customers configure Security Settings and use Logs and Reports to review activity in their sites.

The architecture and its operating controls are covered by Files.com's SOC 2 Type II audit. The Shared Responsibility Model distinguishes Files.com's operation of the service from customers' configuration and use of it.