Transmissions from My Trading Partner Have Stopped Working
When a previously working inbound transmission stops, the cause is usually one of the following:
| Issue | Resolution Steps |
|---|---|
| The trading partner has changed something on their side. | Contact the trading partner and find out what they changed. If they renewed, updated, or changed their AS2 certificates, ask them to send you their new public certificate. Re-import that certificate into the trading partner configuration. |
| You renewed, updated, or changed your AS2 certificates. | Confirm that you sent your trading partner your new public certificate. Contact the trading partner and verify that they are using your new public certificate for AS2 transmissions. |