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Syncs Logs

The Syncs section of the Automated Actions logs shows the status and details of individual Sync events across your site. Each Sync event represents a specific operation performed as part of a scheduled transfer of files or folders between a source and a destination location.

Sync operations are Sync, List, Delete, Delete Source, Sync Overwrite, Create Directory, and Write Trigger File.

Each event also includes an External Event ID, which identifies a specific execution of a Sync configuration. The External Event ID links to detailed logs showing the individual actions performed during that run, which is where to look when troubleshooting file-level synchronization issues.

We retain Sync logs for 180 days.

Sync actions that are performed against Remote Servers will also be detailed in the Outbound Connections log.

Details Recorded in Syncs Logs

Syncs logs contain the following details for each event.

COLUMNDETAILS
DateStart time of the Sync event.
Sync IDID of the Sync configuration. The Sync ID is linked to the Sync setup page, where you can view the configuration details.
External Event IDIdentifies a specific execution of the Sync configuration. The External Event ID is linked to the detailed logs for the actions performed during that execution.
OperationType of Sync operation performed.
PathPath of the file or folder processed by the Sync event.
StatusCurrent state or final outcome of the Sync event.
MessageInformational details recorded for the Sync event.
File TypeIndicates whether the processed item is a file or a folder.
SizeSize of the file, if applicable.
ErrorError details if the Sync event encountered a failure.

Sync Status

The Status column displays the outcome of each Sync event listed.

STATUSDETAILS
SuccessThe event completed and no errors were recorded.
Partial FailureThe event completed and included both successful actions and errors.
FailureThe event completed, and errors occurred with no successful work.
SkippedThe event completed but did not perform meaningful work.
Retried FailureA retryable error occurred and the system intends to retry. This is not a final outcome. Look for a later Success, Partial Failure, Failure, or Skipped status with the same External Event ID.