Syncs Logs
The Syncs section of the Automated Actions logs shows the status and details of individual Sync events across your site. Each Sync event represents a specific operation performed as part of a scheduled transfer of files or folders between a source and a destination location.
Sync operations are Sync, List, Delete, Delete Source, Sync Overwrite, Create Directory, and Write Trigger File.
This log provides detailed information for each event, including when it started, which Sync configuration it belongs to, what operation was performed, and the outcome.
Each event also includes an External Event ID, which identifies a specific execution of a Sync configuration. The External Event ID links to detailed logs showing the individual actions performed during that run. Informational messages and error details are included when applicable, making this log useful for troubleshooting file-level synchronization issues.
We retain Sync logs for 180 days.
Sync actions that are performed against Remote Servers will also be detailed in the Outbound Connections log.
Details Recorded in Syncs Logs
Syncs logs contain critical information about activity, including the following details.
| COLUMN | DETAILS |
|---|---|
| Date | Start time of the Sync event. |
| Sync ID | ID of the Sync configuration. The Sync ID is linked to the Sync setup page, where you can view the configuration details. |
| External Event ID | Identifies a specific execution of the Sync configuration. The External Event ID is linked to the detailed logs for the actions performed during that execution. |
| Operation | Type of Sync operation performed. |
| Path | Path of the file or folder processed by the Sync event. |
| Status | Current state or final outcome of the Sync event. |
| Message | Informational details recorded for the Sync event. |
| File Type | Indicates whether the processed item is a file or a folder. |
| Size | Size of the file, if applicable. |
| Error | Error details if the Sync event encountered a failure. |
Sync Status
The Status column displays the outcome of each Sync event listed.
| STATUS | DETAILS |
|---|---|
| Success | The event completed and no errors were recorded. |
| Partial Failure | The event completed and included both successful actions and errors. |
| Failure | The event completed, and errors occurred with no successful work. |
| Skipped | The event completed but did not perform meaningful work. |
| Retried Failure | A retryable error occurred and the system intends to retry. This is not a final outcome. Look for a later Success, Partial Failure, Failure, or Skipped status with the same External Event ID. |
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